Forms Specialist

2 weeks ago


Toronto, Canada AlayaCare Full time

**About AlayaCare**:
AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

**About the role**:
Reporting to the Director, Professional Services Delivery, the Forms Specialist has a critical, customer-facing and internal role, enabling the self-sufficiency of a best-in-class professional services organization.

**A day in the life**:

- Leads projects in customer forms development, configuration, testing and user training
- Serves as a trusted advisor to customers, supporting customer form issues and updates as they come up and looping in the project manager if issues will impact project scope, timeline, and budget
- Contributes to development of repeatable forms configuration as well as assisting with resource documentation creation
- Manages offshore team's workload and quality
- Maintains state Forms libraries that also include updates to pharmacy and state-specific requirements
- Works with the clinical product team to ensure prioritization and steps for resolution follow best practice for both operational and implementation-based customers
- Assists with the direction of product development and feature prioritization based on industry best practices and customer needs
- Maintains up-to-date knowledge of and compliance with internal processes and procedures
- Performs other job-related duties as assigned

**What you'll bring to the team**:

- Bachelor's Degree in a relevant field (business, health sciences, etc.)
- 2+ years of experience with software configuration
- Experience in home health care services with specific knowledge of clinical forms
- Ability to create and maintain process-based documentation guides
- Passion to understand customers challengesand provide detailed plan of resolution
- Must be able to effectively communicate with customer leadership
- Recognizes and articulates complex problems related to a project
- Deep expertise in the AlayaCare platform and/or relevant functional areas
- Excellent communication and interpersonal skills, including experience managing a team's workload
- Ability to handle various projects simultaneously; adapts quickly and easily while managing competing priorities

**What Makes AlayaCare a Great Place to Work**:

- Our products have a positive impact on the lives of countless care workers and care recipients Equity in a well-funded, high-growth company
- Work where you feel most engaged and productive with our SuperFlex working models, whether that be at home or in one of our beautiful offices
- Competitive compensation including equity in a growing, well-funded company
- Comprehensive group benefits program, including telemedicine
- Employee expense program for health, wellness, lifestyle, productivity expenses and more
- Parental leave top-up plan
- Flexible vacation policy
- Wellness Fridays program for North America-wide designated days off to unwind
- Paid Volunteer Time off Program
- Career growth and development opportunities
- An entrepreneurial culture of transparency, collaboration, and innovation
- We are recognized as Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation

**_ Better outcomes, better belonging_**
- Our team members are uniqu_e—like our products and the customer groups that we service. _AlayaCare_ employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard._
- Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within _AlayaCare's_ policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration._

LI-RB1



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