Access Services Library Assistant

5 months ago

Edmonton, Canada NAIT (Northern Alberta Institute of Technology) Full time

**NOTE**: This competition is limited to current salaried NAIT staff.

Under the general supervision of the Library Help Desk Supervisor, this position supports the Library operations unit, assisting with daily operations within access services, including interlibrary loan services, reviewing fines & fees & following student clearance processes. This position engages in core library services, including fulfillment activities, full-service project printing, and Makerspace services, answering directional and basic information questions, and triaging complex questions. This position also fulfills purchasing and administrative duties for the Library and supports operations by participating in back-end Library software tasks and projects.

**Key Responsibilities**:
Performs customer service duties, answering directional & specific search questions about library resources & services. Assists borrowers in locating material & provides on-floor technology assistance. Circulates library materials, accepts payments for fines, fees, & services, and provides ID card printing services.
Identifies and meets full-service project printing and finishing requests and coordinates equipment maintenance.
Staffs Makerspace Help Desk and runs equipment certification appointments & assists with workshops
Reviews fines & fees & executes student clearance processes with Cash Office
Performs resource sharing activities including interlibrary loan & digitization of materials
Investigates purchase options & orders office & general supplies, items for resale & full-service equipment supplies. Ensures receipt/returns of goods in the NAIT Finance System
Schedules meetings, books rooms & assists with the help desk schedule
Adds/edits basic cataloguing records
Updates webpages, reviews/maintains checklists
Delivers Library tours and equipment demonstrations
Initiates service calls for Point of Sale & creates entries for products & services

**Skills & Abilities**:
Expertise in using and maintaining project printing & finishing equipment and software. Expertise with the operation, and processes involved with makerspace equipment and software.
Proficiency in using relevant Library management system processes, back-end and front-facing.
Applied knowledge of requisition entry, receiving, and general ledger processes in the NAIT Finance system.
Applied knowledge of Service Now as it relates to library website updates.
Aptitude for working with a range of equipment and software.
Excellent communication and interpersonal skills.
Ability to work well both independently as well as part of a team.
Strong organizational and time management skills.
Initiative and problem-solving skills.
Good understanding of related customer service methods and techniques.

**Qualifications**:
Completion of grade twelve
2-year Library and Information Technician diploma
1-year of related experience
Equivalencies may be considered

**Remuneration**: $44,256.94 - $57,140.72 annually, plus a comprehensive benefits package. (Classification - Administrative Support IV).

**Please Note**: The classification for this role is currently under review.

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

At NAIT, people matter.

We're proud to have been named one of Alberta's Top Employers for 13 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

What we offer

We've created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

Accommodations

LI-SH1 #LI-Onsite #LI-DNI

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