Makerspace Assistant

**Are you a Customer Service Ninja?**
What do you want to be today? Edmonton Public Library has an exciting opportunity for a fun, creative, agile customer service expert EPL's Makerspace is an interactive space with specialized hardware, equipment and software. As a Makerspace Assistant, you will support customers in the use of the technology in the Makerspace to learn, create, play, collaborate and discover.

**What we're looking for**:
At EPL our mission is simple: we share Our staff are versatile and friendly people who want to make a difference in the community. Helping people is important to them. They are tech-savvy, curious and eager to share what they know with others.

**Job Requirements**:

- A related diploma or undergraduate degree from a recognized institution.
- A minimum of one year of related work experience.
- Experience with a wide variety of creative technologies on both MAC and PC platforms is preferred.
- Experience in photo, video or sound editing is an asset.
- Experience in a library environment where customer service is a core focus is an asset.
- Enthusiasm for gaming on multiple platforms is an asset.

**What do you need to bring to this position?**
- A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.
- Ability to provide effective customer service.
- Demonstrated excellence in interpersonal and communication skills.
- Effective and creative problem solving and trouble shooting.
- Ability to contribute positively and work effectively within a team environment.
- Ability to instruct customers in the use of technology in the Makerspace.
- Effectively plan, deliver and evaluate library programs.

**Physical Requirements**: Physical requirements of the Makerspace Assistant position include frequent standing, walking, sitting, bending and lifting.

**Note**:

- This position consists of varied schedules which include day, evening and weekend shifts.
- Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.

**Who we are**:
The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.
**Pay Band**:
$30.61 - $39.07 per hour*
- Approximately $55,931 - $71,382 per annum based on a 35 hour work week.