Mobile Circulation Assistant

3 months ago

Edmonton, Canada Edmonton Public Library Full time

**Are you a Road Warrior?**

Oh, the places you’ll go Edmonton Public Library is searching for proactive, fun, agile and highly motivated Road Warriors (AKA Mobile Circulation Assistants) to work as part of a team of floating staff members. This is an exciting opportunity to provide much-needed coverage and support to branches where and when they need it most If you enjoy variety and spontaneity in your work day, this is the role for you

**About the Road Warrior Program**:
The program is staffed by four Road Warriors. It addresses emergent vacancies by dispatching Road Warriors on short notice to one or more locations during a day. Road Warriors have a home branch location but will start their shifts at branches within their quadrant, when deployed on a weekly assignment. Shifts vary (i.e., will include some evenings and weekends), but Road Warriors each have a set schedule (reviewed annually).

**What we're looking for**:
At EPL our mission is simple: we share Our Circulation Assistants are versatile and friendly people who want to make a difference in the community. Helping people is important to them - one minute, they will help a new Canadian find material to learn English, and the next they will help a customer download an eBook on their tablet. They focus on providing excellent customer service, and orient new and returning customers to EPL membership services. They open new memberships, resolve questions, complete circulation duties and handle library materials. They are tech-savvy, curious and eager to share what they know with others.

**Job Requirements**:

- High School Diploma (or GED) is essential.
- A minimum of one year's work experience in a library or an environment where customer service is a core focus.

**Special Requirements/Notes**:

- This position consists of varied schedules which include day, evening, and weekend shifts.
- Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.
- Access to a vehicle and a valid Alberta operator’s license is required.
- Private insurance coverage as per the Private Vehicle Usage policy is required.
- Reimbursement for mileage based on a competitive per kilometre rate.
- Reimbursement will be provided for parking for work at locations that require paid parking (e.g. Stanley A. Milner Library).

**What do you need to bring to this position?**
- A commitment to uphold the Canadian Library Association's position statements on Intellectual Freedom and Diversity and Inclusion.
- Enthusiastic with the ability to provide effective customer service.
- Demonstrated excellence in using communication and interpersonal skills.
- Ability to contribute positively and work effectively within a team environment.
- Effective and creative problem solving and trouble shooting skills.

**Physical Requirements**:
Physical requirements of the Mobile Circulation Assistant position include the ability to operate a motor vehicle, frequent standing, walking, and bending; lifting library materials, reaching to place materials on shelves, and pushing and pulling book carts.

**Who we are**:
The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.

**Pay Band**:
$26.44 - $33.74 per hour*
- Approximately $48,309 - $61,653 per annum based on a 35 hour work week.

**Work Locations**:

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