Contact Centre Agent
3 weeks ago
**Rotation/Shifts**:
- Nights, Sunday to Thursday, 8 hour shifts (22:30- 06:30).- For information purposes only - The Hospital reserves the right to change.
**Responsibilities**:
**Basic Requirements**:
- Grade 12 or equivalent;
- Minimum 6 months recent experience working in a Contact Centre or equivalent experience in answering/processing calls as a main responsibility in a busy fast paced computerized customer service environment requiring extensive multi-tasking;
- Successful completion of TOH medical terminology self-directed learning program or certification in medical terminology from a recognized educational institution;
- Data Entry (4000 k/h);
- Excellent problem solving and customer service skills;
- Strong organizational, time management, oral communication and interpersonal skills;
- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).- Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.- The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.
-
Bilingual Contact Centre Team Lead
1 month ago
Ottawa, Canada ICF Full timeThe Bilingual Contact Centre Team Lead reporting to the Contact Centre Manager will provide service excellence by ensuring best service, quality and processing accuracy is met by all Contact Centre Representatives. The Contact Centre will operate from 8:00am until 9:00pm, Monday through Friday excluding statutory holidays observed in Ontario. Applicants...
-
Contact Centre Agent
1 month ago
Ottawa, Canada The Ottawa Hospital Full time**Position Information**: **Rotation/Shifts**: - Days, Monday to Friday, 8 hour shifts (08:00-16:00, 09:30-17:30).- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12 or equivalent; - Minimum 6 months recent experience working in a computerized Contact Centre environment or...
-
Contact Centre Agent
1 month ago
Ottawa, Canada The Ottawa Hospital Full time**Position Information**: **Rotation/Shifts**: - Nights, Sunday to Thursday, 8 hour shifts (23:00-07:00).- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12 or equivalent; - Minimum 6 months recent experience working in a computerized Contact Centre environment or equivalent...
-
Contact Centre Agent
1 month ago
Ottawa, Canada The Ottawa Hospital Full time**Job Posting Information**: - REPOST - Original job posting #94451**Rotation/Shifts**: - Days, Monday to Friday, 8 hour shifts (8:00-16:00, 09:30-17:30)- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12 or equivalent; - Minimum 6 months recent experience working in a...
-
Contact Centre Agent
1 month ago
Ottawa, Canada The Ottawa Hospital Full time**Job Posting Information**: - REPOST - Original job posting #90527**Position Information**: **Rotation/Shifts**: - Evenings and nights, Friday, Saturday and Sunday, 2/3 weekends, 8 hour shifts (15:00-23:00, 23:00-07:00).- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12...
-
Call Centre Agent
1 month ago
Ottawa, Canada The Dymon Group of Companies Full timeThe objective of the Call Centre Agent position is to maintain customer satisfaction and contribute to the company’s bottom line by projecting a professional company image throughout each customer interaction. As part of the call centre team, the Agent responds to customer inquiries, evaluates customer needs, determines best options available, and counsels...
-
Clerk, HR Contact Centre
2 days ago
Ottawa, Canada Canada Post - Postes Canada Full timeJob Requisition Id: 181270 Business Function: Human Resources Primary City: Ottawa Other Location(s): Province: Ontario Employment Type: Part-Time Employment Status: Term 1 year Language Requirement: Bilingual Imperative (BBCC) Employee Class and Level: UPCEA04 Number of Vacancies: 12 Job Closing Date (MM/DD/YYYY): 06/07/2024 The incumbent is part of a team...
-
Clerk, HR Contact Centre
2 days ago
Ottawa, Canada Canada Post Full timeJob Description The incumbent is part of a team responsible for the receipt and resolution of all Pay and Time related enquiries from Supervisors and Employees. The agent is the first point of contact for Supervisors for all pay defect enquiries and is required to have in-depth working knowledge of various Payroll/Time Management/Human Resources and...
-
Ottawa, Canada On Call Centre Full time**We are looking to grow our Bilingual (French / English ) Customer Service Team!**! - _**Must be available Wednesday-Sunday (8am-8pm EST)**_ - _**With Incentives, fully trained team members can make between $20-$23 per hour every pay!**_ - Fully paid training. Hourly base rate during training period is 19.00$ plus evening and weekend shift incentives of...
-
Call Centre Agent
1 month ago
Ottawa, Canada The Dymon Group of Companies Full time**Position Description**: The objective of the Call Centre Agent (CCA) position is to maintain customer satisfaction and contribute to the company’s bottom line by projecting a professional company image throughout each client interaction. As part of the Dymon Call Centre Team, the CCA responds to customer inquiries, evaluates customer needs, determines...
-
Call Centre Agent
4 weeks ago
Ottawa, Canada Queensway Carleton Hospital Full time**General Posting Information** **POSITION**: - Call Centre Agent**DEPARTMENT**: - Call Centre**CONDITIONS**: - Casual**SHIFTS**: **WAGE RANGE**: - Scale Minimum Maximum- NONU $23.24/hr $27.88/hr**RESPONSIBILITIES**: - Answering and redirecting telephone calls and visitors at the main reception counter - Operating ancillary communication systems in...
-
Contact Centre Agent
4 weeks ago
Ottawa, Canada TD Bank Full time**Department Overview** Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external...
-
Contact Centre Agent
4 weeks ago
Ottawa, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD's success, as our...
-
Agent, Box Office
7 days ago
Ottawa, Canada National Arts Centre - Centre National des Arts Full time**Introducing the National Arts Centre.** The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and...
-
Call Centre Agent
1 week ago
Ottawa, Canada Osgoode Properties Limited Full time**_Osgoode Properties Limited_**, a leader in rental property management, has an opening for a full-time **Bilingual** **Call Centre Agent**. Reporting to the Manager of Leasing and Advertising, you will be responsible to respond to all inquiries from a diverse range of prospective tenants and coordinate the viewing schedule at various properties....
-
Contact Centre Agent
1 month ago
Ottawa, Canada Epiq Systems, Inc. Full timeIt's fun to work at a company where people truly believe in what they are doing! **Job Description**: Job Summary: Essential Job Responsibilities- Answering calls professionally and responding to customer inquiries- Complete outbound calls related to escalations- Identify and escalate more complex issues to the research team- Ability to deal with difficult...
-
Customer Experience Centre Agent
1 minute ago
Ottawa, Canada Tony Graham Toyota Kanata Full time**Tony Graham Automotive Group** **Job Title **Customer Experience Centre Agent **Report to **CEC Manager **Location **2500 Palladium Dr #600, Kanata, ON K2V 1E2 - On-Site **Employment Status **Full-time permanent **Closing Date** Until Filled **Who We Are?** The Tony Graham Automotive Group (TGAG) is a reputable and established business, close to 50...
-
Agent, Box Office
1 month ago
Ottawa, Canada National Arts Centre - Centre National des Arts Full time**Introducing the National Arts Centre** The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and...
-
Agent, Centre D’appels
1 month ago
Ottawa, Canada Canadian Museum of HistoryMusée canadien de l'histoire Full time**Nous sommes à la recherche d’un agent, Centre d’appels !** En tant qu’agent, Centre d’appels, vous êtes responsable d’assurer un haut degré de service à la clientèle en gérant une variété d’appels téléphoniques entrants et sortants et en gérant les réservations de groupes pour tous les services et programmes offerts au Musée...
-
Agent ou Agente de La Billetterie
1 month ago
Ottawa, Canada National Arts Centre - Centre National des Arts Full time**Centre national des Arts** Le Centre national des Arts (CNA) du Canada est un carrefour des arts de la scène multidisciplinaire et bilingue. Comme diffuseur, créateur, producteur et coproducteur, il propose une offre artistique des plus variées dans chacun de ses volets de programmation - Orchestre du CNA, Danse, Théâtre français, Théâtre anglais,...