Contact Centre Agent

3 weeks ago


Ottawa, Canada The Ottawa Hospital Full time

**Rotation/Shifts**:

- Nights, Sunday to Thursday, 8 hour shifts (22:30- 06:30).- For information purposes only - The Hospital reserves the right to change.

**Responsibilities**:
**Basic Requirements**:
- Grade 12 or equivalent;
- Minimum 6 months recent experience working in a Contact Centre or equivalent experience in answering/processing calls as a main responsibility in a busy fast paced computerized customer service environment requiring extensive multi-tasking;
- Successful completion of TOH medical terminology self-directed learning program or certification in medical terminology from a recognized educational institution;
- Data Entry (4000 k/h);
- Excellent problem solving and customer service skills;
- Strong organizational, time management, oral communication and interpersonal skills;
- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).- Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.- The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.



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