Agent, Box Office

2 months ago

Ottawa, Canada National Arts Centre - Centre National des Arts Full time

**Introducing the National Arts Centre**
The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, _The Journey Ahead_.

**Equity, Diversity, Inclusion, Anti-Racism and Accessibility**
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

Job Number: J0224-1320

Job Title: AGENT, BOX OFFICE - VISITOR EXPERIENCE

Employment Type: Full-Time, Term

Job Category: Visitor Experience

Open Positions: 2

Posting Date: February 28, 2024

Closing Date: March 31, 2024

**Salary**: $21.92 - $21.92/Hour

Language Requirement: Bilingual

Working Hours: Five (5) days of work (35 hours per week). Please note that, for training purposes, employees will be scheduled from 9:15 a.m. to 5:15 p.m. Following successful completion of the training program, the employee will be assigned a seven (7) hour afternoon-evening shift that will commence as early at 12:00 p.m. and end no later than 9:30 p.m. Employees will be assigned two (2) consecutive days of rest; these days will be confirmed on the monthly schedule.

Job Reports To: Senior Box Office Coordinator

**Key Activities**:
Under the direction of the Senior Box Office Coordinator, the Box Office Agent engages with and nurtures relationships with our customers in order to develop long-term loyalty. By handling patron inquiries, helping customers find just the right tickets or subscription package, by proactively offering information and items to enhance the customers’ experience, by consistently and accurately recording and using key customer data and by striving for first contact problem resolution, the Box Office Specialist provides gold-standard patron care. The Box Office Agent also helps with outreach efforts to connect further with our Patrons and performs other administrative activities associated with event promotions and ticket sales.

**Skill Requirements**:

- Fluently bilingual in both official languages;- High School degree with a minimum of one year of related experience;
- Experience in customer service;
- Experience in dealing with various monetary transactions;
- Strong communication and interpersonal skills;
- Ability to work well under pressure and with a team;
- Ability to follow detailed instructions;
- Strong problem-solving skills, organizational ability and initiative;
- Familiarity and comfort with a computerized environment;
- Experience in ticket sales is an asset;
- Experience in Microsoft Teams is an asset;
- A past record of satisfactory attendance and punctuality is a requirement*.
- Regular attendance at work is an expectation of employment and an essential part of every job.

**Who Can Apply**:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

**Important Notice**:

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