Call Center Representative

5 months ago


Burlington, Canada Seelogics Inc Full time

**Job Overview**:
As a Call Center Representative / Customer Service agent for our IT software solutions company, you will be the primary point of contact for our clients, providing exceptional customer service.

**Responsibilities**:
Order Processing: Process customer orders, upgrades, and cancellations accurately and efficiently, ensuring all necessary documentation is completed and submitted according to company procedures.

Documentation: Maintain accurate records of customer interactions, technical support cases, and resolutions in our CRM system, ensuring thorough documentation for future reference.

Product Feedback: Gather feedback from customers regarding their experiences with our software products, features, and services, and relay this information to relevant departments for product improvement and development.

**Qualifications**:
High school diploma or equivalent.

Basic computer skills.

Ability to multitask and manage time effectively.

Strong attention to detail and accuracy.

Excellent communication skills, both verbal and written, with a professional and friendly telephone manner.

**Job Types**: Full-time, Part-time

**Salary**: $22.45-$26.15 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

**Education**:

- Secondary School (preferred)

Work Location: In person



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