Property Tax Systems

1 month ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:39279

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

The property tax data and operations specialist provides support with the municipal billing software (primarily Tempest currently) and related software infrastructure upgrades including planning, prioritizing and testing Tempest enhancements. A key function of this is to continually ensure that technology is utilized efficiently in all areas of the department. Another key function is to ensure ongoing smooth integration between all billing software modules, including but not limited to Vacancy Tax, and Ticketing

**Specific Duties & Responsibilities**
- Leads, consults and participates in business process reviews of all the Revenue Services functions
- Develops future state recommendations and builds implementation plans for optimizing IT solutions
- Cross-functionally engages with various business units and departments in evaluating and updating value streams and processes as determined required or advisable
- Collects and analyzes data to complete a current state analysis and to optimize solutions
- Identifies implications and makes recommendations for changes in processes and procedures that may impact on operational areas as well as staffing workloads, working conditions, and changes to position responsibilities, job descriptions or staffing levels
- Plans and perform ongoing and regression testing of Revenue Services technology system changes, enhancements and upgrades
- Reviews business process documentation of all Revenue Services Functions
- Leads the development of Business Intelligence Reporting platform for Property tax, Utilities, Ticketing and in other functional areas as appropriate and required
- Continually assesses technology investments considering dynamic business conditions and recommends any required changes to tactics or strategy.
- Actively leads market identification, evaluation and selection processes related to new and future Revenue Services technology requirements.
- Builds financial models that accurately project the total cost of ownership for various business technology alternatives.
- Proactively partners with other Municipalities to share best practices in Revenue Services software
- Plans and coordinates all testing and validation activities for new and existing technology services.
- Plans and coordinates technology implementation projects.
- Collaborates with broad, multi-functional project teams to maintain clarity of objectives and alignment on implementation plans.
- Presents technology alternatives and recommendations to leadership as required
- Contributes to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues
- Other related duties as assigned

**Qualifications**

Education and Experience:

- Diploma in Business/Public Administration, Commerce or equivalent combination of education and experience applicable to Revenue Services.
- A minimum of three years’ experience in business process review and re-engineering techniques
- Experience in software for property taxation, utilities, ticketing, and auditing of such systems

Knowledge, Skills and Abilities:

- Strong understanding of property tax systems, processes and applicable legislation including the Vancouver Charter
- Detailed knowledge of business practices in effect at other local and more senior governments, and in private industry.
- Thorough understanding of property taxation legislation and administration
- Highly analytical thinking
- Superior research and organizational skills
- Excellent verbal and written communications skills along with proven presentation skills across all levels of the organization.
- Ability to think innovatively, solve complex problems and present solutions in clear and compelling terms
- Ability to work both with technical/professional and non-technical staff
- Ability to manage change and assist people with adapting to change
- Ability to analyze and anticipate implications of system changes on work processes and procedures
- Ability to solve complex problems and build relationships
- Ability t

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