Home Health Service Specialist

6 months ago

Regina, Canada Harbour Landing Village Full time

**1.** **Summary**

Harbour Landing Village and Village Home Care are dynamic and growing company service lines that specialize in delivering top-notch services and products to our valued residents and clients. We help maintain and encourage independence to increase the quality of life, with care and kindness. With our experienced multidisciplinary care team, we deliver a comprehensive and customized person-centered care to address our clients’ varying needs.

The Home Health Service Specialist role plays a crucial role in ensuring that individuals who require home care services receive the assistance and support they need to maintain their health and well-being while living in their own homes. This position provides one-to-one services with clients, whether it be located at Harbour Landing Village, or in their homes. As the client base continue to grow, this position will take a leadership role in supervising a growing team of companions, homemakers, and personal care workers. It's important for individuals in this role to have strong communication skills, patience, empathy, and a commitment to improving the quality of life for those they serve.

**2.** **Competencies**
- Client Focus
- Problem Solving
- Effective Communication
- Accountability and Dependability
- Energy & Stress Handling Skills
- Operating Equipment
- Team Player
- Ethics and Integrity
- Extremely Organized
- Attention to detail

**3.** **Responsibilities**:
As the Home Health Service Specialist, your responsibilities will include, but are not limited to:
**A.** **Services Provided**:

- Provide direct client care as needed in a variety of roles such as:
a. **Personal Care**: Assist clients with activities of daily living (ADLs) such as bathing, dressing, grooming, medication reminders, toileting, and mobility.

b. **Homemaker Assistance**: Help clients with household tasks such as meal preparation, light cleaning, laundry, and grocery shopping. Ensure a safe and clean-living environment.

c. **Emotional Support**: Offer companionship and emotional support to clients. Engage in conversation, provide a friendly presence, and help alleviate feelings of loneliness or isolation.

d. **Transportation**: Provide transportation for clients to medical appointments, social outings, or other necessary errands.

e. **Day Program**:Support and provide assistance with our on-site Day Program, which offers a range of group activities and support services tailored to the needs of our senior participants.
- Stay current with best practices in home care, attend training sessions, and pursue professional development to provide the highest level of care.
- Respect and adapt to the cultural and individual needs of each client to provide personalized care.

**B.** **Supervision and Mentorship**
- As the business grows, this role will lead and supervise a team of companions, homemakers, and personal care workers, providing guidance, training, and support.
- Collaborate with management to participate in the recruitment, selection, and training of new companions, homemakers, and personal care workers.
- Help onboard new team members, ensuring they receive proper training and orientation.
- Conduct regular team meetings to discuss client care plans, best practices, and address any concerns or questions.
- Conduct supervisory shifts with employees for on-the-job training and periodic performance appraisals.
- Ensure continuity of care for clients during staffing transitions and while the team is growing.
- Complete first visit with a new client to understand first-hand what is expected and fill in shifts as needed.
- Implement safety measures and precautions to prevent accidents or injuries in the client's home. This may include fall prevention, infection control, and emergency response protocols.
- Ensure compliance with all relevant laws and regulations governing home care services, including HIPAA (Health Insurance Portability and Accountability Act) for patient confidentiality.
- Demonstrate a caring and empathetic attitude towards clients, understanding the challenges they may face due to illness or disability.

**C.** **Documentation**
- Collaborate in the creation and maintenance of detailed documentation of roles, responsibilities, and expectations for companions, homemakers, and personal care workers.
- Document client-specific care plans, scenarios, and any modifications made during the care process.
- Maintain accurate records of client progress, staff performance, and incident reports.
- Utilizing the online database, ensuring client information is accurate and being used properly.
- Provide training on platform to caregivers, answering any questions about charting or documentation.

**D.** **Idea and Work Plan Development**:

- Collaborate with management and team members to develop creative ideas and work plans to meet the goals and objectives of our home care services.
- Assist with outreach events, tradeshows, and other marketing efforts as neede

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