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Pro Support Representative

3 months ago

Lower Sackville, Canada Payzant Building Products Ltd. Full time

**We are looking to add someone to our PRO Sales Team**:
**PRO Support Representative’s primary responsibility is to support the day-to-day business of an assigned Pro Account Manager. Areas of support include order writing, estimating, sourcing, and ordering special order materials, coordinating deliveries, returns and pickups.**:
***The PRO Support Representative owns every customer interaction they have. They are attentive, able to prioritize, and organize and keep track of multiple projects simultaneously.**:
***Responsibilities**:
**- **
Work with all PRO team members to ensure the highest level of customer service that our customers have come to expect.**
- ** Work in compliance with laws and regulations, attend and complete all required health and safety training, report all accidents and safety hazards observed. Take every precaution reasonable to ensure personal safety and the safety of others.**

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- **Coordinate and resolve customer concerns, including delivery errors and returns of damaged product.**

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- **Follow up on all tasks or requests from PRO Account Manager or from customers directly.**

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- **Monitor inventory needs for each delivery and work with stores and shipping to have product ready.**

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- **Responsible to aid with the coordination of special orders.**

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- **Display strong interpersonal and communication skills, combined with their own self-motivation and confidence.**

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- **Preparing and following up on estimates/quotes and delivery dates with customers to ensure quality customer service.**

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- **Work collaboratively in the best long-term interests of Payzant Building Products Ltd.**

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- **Communicate needs that could impact inventory levels, ensuring the highest level of fulfillment while balancing the timely purchase of product.**

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- **Enter orders accurately and timely to ensure a seamless transaction every time.**

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- **Continuous learning of new products and technical project skills.**

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- **Participate in all training assigned.**

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- **Other related duties and special assignments as required.**:
**Qualifications**:
**- **
**Ability to work independently but collaboratively.**
- ** Excellent customer service skills**
- ** Great time management, analytical, logical thinking and problem-solving skills.**
- ** Have a strong and engaging personality, is tenacious and committed to achieve goals.**
- ** Excellent communication, active listening and follow-up skills.**
- ** Quick learner and self motivated.**
- ** Rational decision-making, problem resolution and creative thinking skills.**
- ** Previous experience with LBM sales considered an asset.**:
**What can we offer you**:
**- **
Company Discount**
- ** Company Benefit Program**
- ** Matched RRSP**
- ** Employee/Family Assistance Program**
- ** Continuous learning opportunities**:
**_
We look forward to hearing from you_**: