Bilingual Representative, Insurance Service
1 month ago
ID de tâche : 6836
Catégorie : Petline Assurance
Marque : Petline
Permanent/Temporaire : Permanent
Temps plein/temps partiel : Temps plein
Emplacement : Winnipeg, Canada
**Postuler maintenant**
**Enregistrer le poste**
Petline fait partie de Definity, ce qui regroupe certaines des marques d’assurance les plus établies et innovatrices au Canada, soit Assurance Economical, Compagnie d’assurance Sonnet, Family Insurance Solutions et Compagnie d’assurance Petline. Depuis nos débuts en 1871, nous sommes devenus un chef de file numérique au sein de l’industrie de l’assurance de dommages. Nous sommes fiers d’aider nos clients et communautés à s’adapter et à s’épanouir dans un monde en constante évolution.
Notre promesse : Ici, nous faisons évoluer l’assurance. Pourquoi? Parce que NOUS TENONS À VOUS et nous vous offrons une expérience collaborative, ambitieuse, valorisante et stimulante.
Notre ambition est d’être un des assureurs de dommages les plus importants et innovateurs au Canada. Joignez-vous à notre parcours et ayez plaisir à travailler.
Definity offre une expérience de travail flexible et hybride où les employés peuvent travailler à partir du bureau ou à distance selon le type de travail qu’ils font et avec qui ils travaillent. Les gestionnaires doivent collaborer avec leurs équipes pour trouver le juste équilibre entre le travail au bureau et le télétravail qui répond le mieux aux besoins de leurs équipes, de leurs collègues, des courtiers et des clients, tout en veillant à la collaboration, au travail d’équipe et à la responsabilité à l’égard des objectifs.
Description d'emploi
**À quoi vous attendre de ce rôle?**
- Aider les clients avec les requêtes relatives aux polices ou aux réclamations et participerez à la vente incitative ou à la conservation des polices d’assurance maladie pour animaux de compagnie.
- Inciter les clients existants à rehausser leurs polices d’assurance maladie des animaux de compagnie ou à rester avec nous.
- Répondre aux questions, défendre et résoudre les requêtes des clients en ce qui concerne les détails de la police et des réclamations, en collaboration avec les spécialistes de fonctions au service à la clientèle, au service de réclamation et au service de la souscription.
- Consigner les notes des interactions avec les clients à l’aide du système interne et faire un suivi avec les clients pour obtenir les renseignements précis.
- Collaborer avec l’équipe de contrôle de la qualité pour continuellement améliorer les protocoles de service et de vente, ainsi que les normes.
- Recommander des polices et des rehaussements en se concentrant sur la rétention et la croissance du bassin de clients pour atteindre les cibles déterminées et répondre aux besoins des clients.
- Promouvoir nos services et renseigner les clients potentiels par des appels entrants et sortants, ou en ligne.
**Qu’apportez-vous à ce rôle?**
- Les permis d’assurance de dommages de niveau 1 ou 2 est requis
- Le bilinguisme (français et anglais) est requis.
- Diplôme d’études secondaires ou combinaison et expérience équivalente.
- Vous avez d’excellentes compétences en matière de communication écrite et verbale.
- Vous êtes un pro de la navigation de programmes multiples en même temps.
- Vous êtes déterminé à atteindre les objectifs individuels et collectifs.
- Vous avez des capacités éprouvées pour reconnaître des occasions de vente dans un environnement de centre de contact.
Nous tenons également compte du potentiel. Donc, si vous n’avez pas exactement ces compétences, mais que vous avez les atouts qu’il faut, indiquez-les dans votre curriculum vitæ et votre lettre de présentation.
**Allez-y, attendez-vous à plus — vous le méritez et nous l’offrons**:
- Un horaire de travail hybride pour la majorité des rôles
- Un régime d’actionnariat de la compagnie
- Un programme de retraite et d’épargne, avec des cotisations au REER égalées par l’entreprise
- Des journées de bénévolat payées et des dons à des organismes de bienfaisance égalés par l’entreprise
- Des ressources éducatives, le remboursement des frais de scolarité et du temps d’étude payé
- Un accent sur l’inclusion par l’entremise de groupes d’employés, de soutien pour les interventions pour l’affirmation du genre, de conseillers des communautés autochtones, noires et de couleur, et d’un accès à des programmes pour les parents.
- Des programmes de reconnaissance et de bien-être
- Des rabais sur des produits et services.
**Vérification des antécédents**
LI-Hybrid
**Postuler maintenant
-
Winnipeg, Canada Manitoba Government Full time**Registration and Client Services Representative (Bilingual and Non-Bilingual Positions)**: CL3 Clerk 3 Regular/full-time; TerM/Full-time Department of Health Insured Benefits Branch, Insurance Division Winnipeg MB Advertisement Number: 40920 Salary(s): CL3 $43,557.00 - $49,968.00 per year Closing Date: April 30, 2023 The Manitoba government...
-
Winnipeg, Canada Nation West Insurance Full timeBrokerage: Nation West Insurance We are the team you want to be a part of. We are currently looking for exceptional people to add to our team. If you are passionate about delivering exceptional service, being a team player, and thrive in a fast paced environment, you would be a fit for our team. We offer: Top wages, with opportunity for growth -...
-
Registration and Client Services Representative
1 month ago
Winnipeg, Canada Manitoba Government Full time**Registration and Client Services Representative (1 Bilingual, 2 Non-Bilingual positions)**: CL3 Clerk 3 Regular/full-time; TerM/Full-time Department of Health Insured Benefits Branch, Insurance Division Winnipeg MB Advertisement Number: 40433 Salary(s): CL3 $43,557.00 - $49,968.00 per year Closing Date: February 12, 2023 The Manitoba government...
-
Bilingual Client Service Representative
1 month ago
Winnipeg, Canada Canada Life Full timeJob Description The Bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues. This position is located in ...
-
Customer Service Representative
14 hours ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...
-
Bilingual Call Centre Representative
2 weeks ago
Winnipeg, Canada Ellement Consulting Full timeBilingual Call Centre RepresentativeABOUT ELLEMENTEllement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs...
-
Bilingual Call Centre Representative
2 weeks ago
Winnipeg, Canada Ellement Consulting Full timeBilingual Call Centre RepresentativeABOUT ELLEMENTEllement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs...
-
Bilingual Customer Service Representative
7 days ago
Winnipeg, Canada Tribal Wi Chi Way Win Capital Corporation Full timeIf you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then TWCC Contact Centre Services Inc is the place for you. We are looking for French **Bilingual Agents to **provide exceptional service to customers requiring information, support and guidance on insurance claims...
-
Bilingual Customer Service Representative
7 days ago
Winnipeg, Canada Tribal Wi Chi Way Win Capital Corporation Full timeIf you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then TWCC Contact Centre Services Inc is the place for you. We are looking for French **Bilingual Remote Agents to **provide exceptional service to customers requiring information, support and guidance on insurance...
-
Auto and Property Insurance Specialist
1 month ago
Winnipeg, Canada BRIO INSURANCE Full time**Auto and Property Insurance Specialist** **Permanent Full-Time** **Excellent learning environment with one of Manitoba’s Top Employers** We wouldn’t be a top employer without the team we work with! **We value**: - making a difference in the lives of our members and in our communities - our employees, empowering them with opportunities to learn,...
-
Autopac Customer Service Representative
2 days ago
Winnipeg, Canada Reno Insurance Brokers LTD Full time**Job Summary** We have a position available for a full time Autopac CSR. If you have exceptional communication, provide exceptional customer service, and are focused on growing in the insurance industry, we'd like to hear from you! **About us** Reno Insurance Brokers Ltd provides a full range of insurance coverage options for homeowners, automobiles and...
-
Customer Service Representative Bilingual
2 weeks ago
Winnipeg, Canada City of Winnipeg Full timeUnder the general supervision of the Senior Clerk of Customer Service, the Customer Service Representative is responsible for processing and verifying payments in Realty and Business Tax; handling and processing of all correspondence received by the Department; responding to customer enquires’ and for providing customer service in a professional manner...
-
Bilingual Customer Service Representative
14 hours ago
Winnipeg, Canada Richlu Manufacturing Full timeRichlu Manufacturing, founded in 1939, is a 100% family owned company located in Winnipeg, Canada. We have a history of building extremely durable work wear that has endured the harsh Canadian winters for decades. Our constant improvement policy encourages us to make our great products even better every single day. We are always looking for ways to improve...
-
Claims Service Representative
4 weeks ago
Winnipeg, Canada Workers Compensation Board of Manitoba Full timeEarly Shift: (7:55 a.m. - 4:30 p.m.) 1 Bilingual Designated Permanent Position Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case...
-
Bilingual Virtual Customer Service Representative
12 hours ago
Winnipeg, Canada Xplore Inc. Full time**Position Overview**: * Xplore is now hiring Bilingual Virtual Customer Service Representatives in the Winnipeg, Manitoba to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies....
-
Bilingual Technical Service Representative
1 month ago
Winnipeg, Canada Polaris Full timeJOB SUMMARY: Required: Strong language skills in English & French reading, writing, and verbal communication. Polaris Technical Service Representatives (TSRs) are responsible for delivering an industry-leading service experience to Polaris dealers and customers. In this role, you will work on technical problem resolution and product technical training....
-
Winnipeg, Canada Cabela's Full timeSummary:Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. Location: Onsite at the Bass Pro Shops &...
-
Winnipeg, Canada Cabela's Full timeSummary:Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. Location: Onsite at the Bass Pro Shops &...
-
Bilingual Customer Service Representative
10 hours ago
Winnipeg, Canada Cabela's Full timeSummary:Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. Location: Onsite at the Bass Pro Shops &...
-
Bilingual Customer Service Representative
17 hours ago
Winnipeg, Canada Cabela's Full timeSummary: Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. Location: Onsite at the Bass Pro...