Registration and Client Services Representative

3 weeks ago

Winnipeg, Canada Manitoba Government Full time

**Registration and Client Services Representative (Bilingual and Non-Bilingual Positions)**:
CL3 Clerk 3

Regular/full-time; TerM/Full-time

Department of Health

Insured Benefits Branch, Insurance Division

Winnipeg MB

Advertisement Number: 40920

Salary(s): CL3 $43,557.00 - $49,968.00 per year

Closing Date: April 30, 2023

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people and persons with disabilities.

Manitoba Health is seeking to fill a Registration and Client Services Representative position for the Insured Benefits Branch. This branch is responsible for determining client eligibility for insured benefits programs, registering clients and responding to customer inquiries by providing information by telephone, in person and through written correspondence on matters relating to the registration for Manitoba Health Benefits.

Conditions of Employment:

- Must be legally entitled to work in Canada
- Must provide and maintain a recent satisfactory Criminal Record Check
- Must be bilingual (French and English, for Bilingual positions)

Qualifications:
**Essential**:

- Experience providing information and answering inquiries by phone and in person in a client service environment.
- Experience performing administrative or clerical tasks including data entry, typing documents, preparing reports, and answering phones.
- Strong customer service skills to manage client expectations and provide courteous and respectful support.
- Strong organizational and time management skills.
- Ability to work independently.
- Ability to work with confidential and sensitive information.
- Strong interpersonal skills to work collaboratively in a team environment.

**Desired**:

- Knowledge of the Health Services Act.

**Duties**:
Reporting to the Unit Supervisor, Registration and Client Services Representatives are responsible for determining client eligibility for Insured Benefits Programs, registering clients in programs and responding to client inquiries on matters relating to registration, claims and other insured programs administered by Manitoba Health. This position works with and ensures compliance with various Acts and Regulations such as the Canada Health Act, the Manitoba Health Services Insurance Act, the Interprovincial Agreement on Eligibility and Portability, the Personal Health Information Act (PHIA) and the Freedom of Information and Protection of Privacy Act (FIPPA).
- Advertisement # 40920
- Service Centre 2
- Human Resource Services
- 360-1395 Ellice Avenue
- Winnipeg, MB, R3G 3P2
- Phone: 204-945-7182
- Fax: 204-948-2841

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

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