Bilingual Technical Service Representative

Found in: Talent CA C2 - 1 week ago

Winnipeg, Canada Polaris Full time

JOB SUMMARY:

Required: Strong language skills in English & French reading, writing, and verbal communication.

Polaris Technical Service Representatives (TSRs) are responsible for delivering an industry-leading service experience to Polaris dealers and customers. In this role, you will work on technical problem resolution and product technical training. The main goal of a TSR is to s manage escalations, consider all viewpoints, and find effective remedies.

You will be representing the voice of the dealer and field technicians to internal departments. The ability to read, write and speak both French and English is required to be successful in this role. 

Assist and Engage Dealers:

TSRs provide vehicle troubleshooting, diagnostic, and repair support via phone and live video support.

Monitor and manage an assigned group of dealers to identify and drive resolutions on complex, escalated or stagnant contacts.

Proactively engage dealers through phone or live video conferencing to expedite vehicle diagnostics and repair and reduce overall vehicle down time.

Loyalty Management:

Mitigate dealer and owner disloyalty by ensuring top-notch service quality.

Make financial and business decisions that enhance brand loyalty and deliver world class customer service for Polaris based on dealer information, related experience, and critical judgement.

Warranty Support:

Provide case support for vehicle diagnostics and warranty authorizations, including but not limited to determining root cause, warranty eligibility, component coverage and labor accuracy.

SKILLS & KNOWLEDGE

·Bachelor's degree in business management, Industrial Science, or related field, or Substantial equivalent technical experience in related work or field

·Strong mechanical aptitude in powersports and/or automotive

·Strong ability to methodically evaluate complex problems and provide recommendations for resolution.

·Proficient in Microsoft Office applications, SharePoint, and typing

·Excellent written and verbal communication skills; ability to articulate thoughts, ideas, and technical terminology.

Preferred:

·Three to five years of dealer or customer service experience

·Powersports Industry Knowledge

·Polaris product knowledge

·An understanding, appreciation, and passion for Polaris products

WORKING CONDITIONS

·Standard office and shop environment – fast-paced

·Some vehicle repair work and travel required.

#LI-BO1

#LI-hybrid

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

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