Customer Service Representative Bilingual

4 weeks ago

Winnipeg, Canada City of Winnipeg Full time

Under the general supervision of the Senior Clerk of Customer Service, the Customer Service Representative is responsible for processing and verifying payments in Realty and Business Tax; handling and processing of all correspondence received by the Department; responding to customer enquires’ and for providing customer service in a professional manner either in-person, over the phone or via written communication, in accordance with Citizen / Customer Service Administrative Standard No. AD-010.

**As the **Customer Service Representative** **you will**:

- Process and verify payments for Realty and Business Tax Accounts
- Provide accurate information regarding Realty and Business Tax
- Implement Realty and Business Tax calculations
- Perform tasks related to roll and bill production
- Integrates new programs/changes, as related to Realty and Business Tax, into their work
- Facilitates seasonal staff training
- Performs other related duties consistent with the classification

**Your education and qualifications include**:

- Excellent verbal and written abilities in both English and French.
- Demonstarted ability to communicate effectively in French and English both orally and in written correspondence.
- High School Graduation or equivalent
- Post secondary education accounting, office/business administration or equivalent experience in an office/clerical environment or an equivalent amount of related experience
- 24 months prior related work experience
- Interpersonal skills demonstrating an ability to establish and maintain good working relationships with collegues and internal clients.
- Strong verbal communication skills that demonstrate an ability to effectively communicate complex sensitive information to a diverse client group
- Strong written communication skills.
- Data entry and verification skills with the abilty to verify data with accuracy across various sources
- Ability to maintain composure and deal tactfully and diplomatically with difficult situations.
- Ability to exercise sound judgment and react resourcefully under pressure.
- Ability to work independently to coordinate work to meet multiple competing priorities
- Ability to make accurate mathematical calculations.
- Ability to analyze information for accuracy from various sources.
- Ability to type accurately at 20 wpm net.
- Demonstrated proficiency in the operation of a personal computer using Microsoft Windows, Word (Advanced), Excel (Advanced), and Outlook.
- Knowledge of the functions of the Assessment and Taxation department is an asset.

For the bilingual positions the additional qualifications are required:

- Excellent verbal and written abilities in both English and French.
- Demonstrated ability to communicate effectively in French and English both orally and in written correspondence.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

**CORE COMPETENCIES FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG**:

- Citizen & Customer Focus
- Respecting Diversity
- Ethics and Values
- Integrity and Trust
- Results Oriented

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