Manager, Quality and Performance Improvement

2 weeks ago

Toronto, Canada Circle of Care, Sinai Health Full time

Job Description
The Quality, Risk and Performance Improvement Manager will be responsible for implementing and managing quality, risk and performance improvement initiatives that support Circle of Care’s commitment to delivering excellent client care. With a focus on the client and caregiver experience and engagement, the Manager will work closely with internal and external stakeholders and implement process improvement, facilitation and project management methodologies to help improve and support the delivery of safe, high quality, effective, efficient and fiscally responsible care and services.
Additional roles and responsibilities include the roll out and tracking of the Quality Improvement Plans (QIP) and Balanced Scorecard metrics, developing and implementing a client and caregiver survey strategy, performance reporting to our funders and facilitating process improvement across the organization.
**We are looking for**: a full-time, permanent Manager, Quality, Risk and Performance Improvement
**Salary**: Commensurate with experience
**Hours of Work**: 34 hours/week. Hybrid work from home environment.
**Reports to**: Vice President, Quality, Communications and Strategic Partnerships

**Responsibilities**:
Quality Improvement
- Works in partnership with all Client Services Managers to shape a culture of quality improvement and client safety within Circle of Care (CoC)
- Supports the development, implementation, and continuous evolution of quality and client safety frameworks and initiatives
- Champions quality across the continuum of care and provides expert advice to CoC colleagues and system partners
- Supports the implementation and execution of the evolution of CofC’s client and caregiver engagement
- Drives the continuous improvement of client experience measurement and organizational reporting of results
- In partnership with the Vice President of Quality, Communications and Strategic Partnerships supports implementation of the organization’s quality measurement and evaluation framework, along with program evaluation cycles that continuously improve Circle of Care’s capability and capacity to deliver quality care to its target populations
- Supports the development, implementation and tracking of Circle of Care’s annual Quality Improvement Plan, and Balanced Scorecard
- Identifies, leads, and supports quality and process improvement activities, including opportunities for innovation through technology enhancement and best practice approaches, to meet and exceed department and organizational goals
- Collaborates with all levels of Circle of Care teams across different departments to ensure employees have the essential tools, skills, and support to consistently deliver high quality services

Risk Management and Client Safety
- In collaboration with internal colleagues, stakeholders, and partners, leads the continuous improvement of the organization’s risk event processes
- Conducts client risk event analysis and quality improvement action planning, to reduce or prevent similar events from recurring
- Supports the Vice President, Quality, Communications and Strategic Partnerships in quality and client safety reporting to the Board of Directors and Senior Management Team

Leadership
- Creates a climate of continuous improvement and creativity aimed at systemic change with internal and external partners
- Develops and sustains a workplace culture that embodies open and transparent communication, a person-centered focus, learning and innovation, accountability for achievement, teamwork, and respect
- Supports the performance management process, including the creation of professional development plans for direct reports to build their core competencies and personal effectiveness; delivers annual performance appraisals supported by regular coaching sessions
- Celebrates team successes by taking opportunities to express positive expectations of others, and supports the implementation of employee recognition and rewards programs
- Promotes team effectiveness, and proactively addresses morale, cooperation, and productivity issues
- Deals with employee relations issues based on a sound understanding of good management practices, organizational employees, and the collective agreement, as it pertains to unionized caregivers

Management of Relationships with Internal Partners
- Works with other departments to achieve organizational goals and objectives through problem-solving, collaboration, and mutual understanding
- Meets with individual peers on regular basis to review performance against strategic and operational plans, and develops shared action plans to resolve gaps
- Leads and / or participates on cross-functional project teams to lend skills, professional knowledge, and expertise

Organizational Effectiveness
- Acts as a change agent to effectively manage change and transformation in a complex healthcare environment
- Cultivates an environment that attracts and retains exceptional people, and s

  • Manager, Quality and Performance

    2 weeks ago

    Toronto, Canada BETTER LIVING HEALTH AND COMMUNITY SERVICES Full time

    **Summary**: The _Manager Quality and Performance_ is a key member of both the Better Living Health and Community Services and Better Living at Thompson House management teams. Grounded in the organization’s mission, vision, and beliefs, and in adherence with quality standards outlined in the Fixing Long Term Care Act (2021), CARF Accreditation, and HPCO...

  • Manager, Quality and Performance

    2 days ago

    Toronto, Canada Better Living Health and Community Services Full time

    Better Living Health and Community Services has an opening for the position of Manager, Quality and Performance. This is a key role in overseeing and advancing the organization's Quality Management System (QMS) across Better Living. The successful candidate will ensure compliance with the Fixing Long-Term Care Act (2021), CARF Accreditation, and HPCO best...

  • Manager, Quality and Performance

    2 days ago

    Toronto, Canada Better Living Health and Community Services Full time

    Better Living Health and Community Services has an opening for the position of Manager, Quality and Performance. This is a key role in overseeing and advancing the organization's Quality Management System (QMS) across Better Living. The successful candidate will ensure compliance with the Fixing Long-Term Care Act (2021), CARF Accreditation, and HPCO best...

  • Process Performance Improvement Manager

    2 weeks ago

    Toronto, Canada ALSTOM Full time

    Req ID:450354 Imagine playing a central role in supporting the Project Team and Client Continuous IMprovement Initiatives of Canada’s busiest public transit system and doing so with a consistently ranked Top Employer with a global reach. As part of GO Expansion Project, Alstom is proudly working to transform the collective mobility of the Greater Toronto...

  • Manager of Data and Quality Improvement

    2 weeks ago

    Toronto, Canada SISTERING Full time

    **Sistering** is a multi-service agency for at-risk, socially isolated women and gender diverse-people in Toronto who are homeless or precariously housed. Our harm reduction philosophy is a core element of all the work we do. We operate on a trauma-informed and relationship-based model. Our programs include a low-barrier 24/7 Drop In, Housing and Case...

  • Quality Improvement

    2 weeks ago

    Toronto, Canada Long Term Care Home Full time

    **Job Posting** **Full-time Quality Improvement & Education Manager** **Department**: Management (non-union) **Location**: Wellesley Central Place **Reporting to**: Manager, Informatics, QI, and Education **Job Summary**: The Quality Improvement & Education Manager is responsible for planning, organizing, directing, and leading the personnel and work...

  • Process Performance Improvement Manager

    6 days ago

    Toronto, Canada Alstom Full time

    Req ID:450354  Imagine playing a central role in supporting the Project Team and Client Continuous IMprovement Initiatives of Canada’s busiest public transit system and doing so with a consistently ranked Top Employer with a global reach. As part of GO Expansion Project, Alstom is proudly working to transform the collective mobility of the Greater...

  • Performance Improvement Manager

    6 days ago

    Toronto, Ontario, Canada Reconnect Health Services Full time

    Job Description\The Performance Improvement Manager is responsible for managing the organization's Performance Improvement and Decision Support department. This includes overseeing the team's deliverables, ensuring projects are completed on time with high accuracy, and accountable for the oversight, design, and execution of complex data analyses and...

  • Manager, Quality Improvement and Change Management

    3 weeks ago

    Toronto, Canada WoodGreen Community Services Full time

    **Employment Type**: Full-time, Non-Bargaining Unit **Work Hours**: 35 hours/week **Work Setting: **Hybrid - Opportunity to Work Remotely after Orientation & Training Period **Application Deadline**: June 6th by 11:59 pm **Program Overview - Office of the VP, Community Programs WoodGreen Community Services is a non-profit organization dedicated to...

  • Manager, Consulting

    1 week ago

    Toronto, Canada mnp Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Consulting - Performance Improvement Team as a Manager. This diverse team of professionals are inspired through innovation and take pride in...

  • Quality Improvement

    3 weeks ago

    Toronto, Canada Long Term Care Home Full time

    **Job Posting** **Full-time Quality Improvement & Education Manager** **POSITION**: Full-time Quality Improvement & Education Manager (RPN) **STATUS**: Full Time - Permanent. **REQUIRMENTS**:Please know that proof of REQUIREMENTS must be provided along with resume. This position requires a: 1. a practicing licensed Registered Practical Nurse (RPN) 2....

  • Quality Improvement

    3 weeks ago

    Toronto, Canada Long Term Care Home Full time

    **Job Posting** **Full-time Quality Improvement & Education Manager** **POSITION**: Full-time Quality Improvement & Education Manager (RPN) **STATUS**: Full Time - Permanent. **REQUIRMENTS**:Please know that proof of REQUIREMENTS must be provided along with resume. This position requires a: 1. a practicing licensed Registered Practical Nurse (RPN) 2....

  • Quality Improvement Specialist

    3 weeks ago

    Toronto, Canada Providence Healthcare Full time

    The Quality Department provides leadership for the planning, implementation and evaluation of quality initiatives across all sites in the Network. The principal functional areas include: Leading organizational processes related to the Quality including corporate performance related to quality and governance of quality across the Network. The department also...

  • Quality Improvement Specialist

    3 weeks ago

    Toronto, Canada Friends of Ruby Full time

    **Friends of Ruby** Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing through Mental Health services, a Youth Drop-In Centre, and a Transitional Home. **Position Summary** The Quality Improvement Specialist reports to the Manager of Knowledge and Design...

  • Quality Improvement Specialist

    3 weeks ago

    Toronto, Canada Friends of Ruby Full time

    Salary: $42,000 - $62,000 **Friends of Ruby** Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing through Mental Health services, a Youth Drop-In Centre, and a Transitional Home. **Position Summary** The Quality Improvement Specialist reports to the Manager...

  • Managing Director Performance Improvement

    2 days ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    We are seeking a highly experienced Managing Director Performance Improvement to lead our performance improvement initiatives in the Ontario region. The ideal candidate will have 15+ years of senior-level consulting experience, a proven track record of delivering high-impact performance improvement projects, and the ability to develop and execute a business...

  • Quality Improvement Specialist

    4 weeks ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    The Research Quality Assurance Office is committed to providing oversight and supporting clinical research excellence by providing the research community at the Centre for Addiction and Mental Health (CAMH) with guidance, advice, and oversight of clinical trials and patient-based research, including regulatory support, education and training, and...

  • Quality Improvement Specialist

    2 weeks ago

    Toronto, Canada Friends of Ruby Full time

    Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a...

  • Quality Improvement Specialist

    1 day ago

    Toronto, Canada Friends of Ruby Full time

    Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a...

  • Quality Improvement Specialist

    2 weeks ago

    Toronto, Canada Humber River Hospital Full time

    Position Profile: **Build your career at the hospital that’s building for the future** Humber River Hospital is committed to revolutionizing patient care for our diverse community. We’re looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally...