Quality Improvement Decision Support Specialist Familyhealth

2 weeks ago

Toronto, Canada Unity Health Toronto Full time

At St. Michael’s Hospital Academic Family Health Team (SMHAFHT), we are committed to delivering exceptional care to our diverse inner-city population. Reporting directly to the Senior Clinical Program Director the Quality Improvement Decision Support Specialist (QIDSS) plays a pivotal role in advancing our quality improvement (QI) initiatives. You will harness data-driven insights and QI methodologies to support clinical teams, optimize workflows, and enhance patient outcomes. As a valued team member, you’ll champion innovation and foster a culture of continuous improvement while engaging with stakeholders to shape the future of healthcare.

Key Responsibilities- Analyze and report quality metrics to guide decision-making and drive improvements.- Lead QI projects, including process optimization and new patient onboarding initiatives.- Develop user-friendly dashboards and tools to support clinical teams and leadership.- Train and mentor staff and learners in QI principles and methodologies.- Collaborate with patients, families, and interprofessional teams to identify opportunities for improvement and implement change initiatives.- Represent the organization in QI forums and contribute to knowledge-sharing and best practices.

**Qualifications**:
- Education: Master’s degree in Health Informatics, Health Administration, or a related field preferred.-
- 3-5 years leading QI initiatives.- Proficiency in methodologies such as LEAN, Six Sigma, or PDSA cycles.- Strong skills in stakeholder engagement and collaboration.- Advanced data analysis and project management abilities.- Excellent communication, organizational, and problem-solving skills.- Proven ability to implement and sustain change initiatives.

The Quality Improvement Decision Support Specialist (QIDSS) is responsible for supporting the St. Michael's Hospital Academic Family Health Team (SMHAFHT) quality steering committee and the Department of Family and Community Medicine (DFCM) local quality teams in their planning, decision-making and implementation of Quality Improvement (QI) activities. This includes reviewing data quality, supporting teams in the implementation of data quality initiatives, improving the flow and use of information, developing queries and analytical products to support the DFCM and SMHAFHT and its leaders in their quality improvement goals and teams engaged in clinical process change.

The QIDSS will extract and analyze health information from a number of sources; electronic medical record Practice Solutions, Cancer Care Ontario¿s Screening Activity Report, EMRALD related to the quality measures specified in the FHT's Quality Improvement Plan (QIP). The QIDSS will produce and disseminate user-friendly quality reports that will assist in improving patient care. These include practice-level reports for the FHT Board and other governance bodies and provider-specific reports with patient information that would facilitate recall and reminders to improve quality of care. The QIDSS will also lead quality initiatives across the department including delivery of our patient experience survey, assist with preparation of the FHT's QIP, and support residents in completing their QI projects.

The QIDSS is also expected to participate in broader data harmonization initiatives and champion the use of data and performance analytics within the SMHAFHT.

**QUALIFICATIONS**:

- Graduate degree or equivalent in health, social sciences or research methods (Health Informatics, Health Science or Health Administration)
- Experience in a clinical setting, preferably in primary care and demonstrated interest in the use of data for quality improvement
- Demonstrated statistical knowledge and skills and knowledge of statistical analysis packages like SAS, SPSS, S-plus, or STATA
- Excellent report writing skills including proficiency in graphical display of information
- Demonstrated expertise in quantitative analysis, developing, producing and analyzing reports, identifying trends, verifying accuracy of data and reports
- Formal QI training/certification and/or QI experience in a health-care setting or similar experience
- A good understanding of e-Health initiatives (EMRs, reporting systems etc.)
- Experience with organizing, maintaining and using large databases for research or quality improvement
- Excellent organizational and project management skills with attention to detail
- Good knowledge of medical terminology
- Familiarity with federal and provincial privacy legislations surrounding health information (PHIPA, PIPEDA)
- Experience in conducting literature searches and summarizing evidence
- Direct experience in programming to extract data from electronic medical records is an asset
- Experience working with patients is an asset
- Familiarity with DFCM patients, DFCM operations, and DFCM/SMH Quality processes is an asset
- Familiarity with academic primary care and Family Health Team operations is an asset
- Customer - focused individual with excellen

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