Customer Success Manager
7 months ago
Fluent French and English a must
- Hybrid, mostly remote; Travel to Montreal needed occasionally
- Operations and Project Management
**Job Title: Customer Success Manager**
**Purpose of the Job**: As a dynamic and customer-centric professional, the Customer Success Manager plays a pivotal role in driving customer satisfaction, growth, and value realization. With a strong background in Operations and Project Management, the Customer Success Manager will lead client-facing operational management, conduct impactful business reviews, and ensure alignment with clients' objectives. Fluency in both French and English is essential for effective communication.
**Level**:
- CX Manager
**Key Success Measurements**:
- Conduct impactful Monthly and Quarterly business reviews
- Lead client-facing operational management, reporting, and analytics
- Drive adoption and value realization of Arista Solutions
- Align with end clients' Priorities and Objectives
**Key Responsibilities**:
- Lead insightful Monthly and Quarterly business reviews for clients
- Manage operational aspects of client interactions
- Dive into reporting and analytics to extract actionable insights
- Drive the adoption and value realization of Arista Solutions
- Collaborate with end clients to ensure alignment with their Priorities and Objectives
**Technology Expertise**:
- Profound understanding of Data Center operations
- Strong networking prowess
- Mastery of Customer Success Management principles
**Work Experience**:
- Proven track record in Operations and Project Management
- Solid comprehension of the customer success landscape
- 10+ years of experience in the Data Center or Networking Industry
**Specialized Skills**:
- _Fluency in both French and English (mandatory)_
- Exceptional communication and adeptness in client-facing interactions
- Proficiency in data analysis and presentation of data-driven insights
- Skillful at driving value and fostering growth
**Certification**:
- Networking or Data Center related certifications (optional)
**Location**:
- Hybrid Onsite/Offsite (Montreal, Canada)
Your expertise will be instrumental in shaping positive client relationships and delivering tangible results; let's talk through it some more.
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