Customer Service Manager

3 weeks ago


Québec, Canada Clean Air Essentials 797 Inc Full time

Isotech Design, a leading designer, manufacturer, and marketer of turnkey barrier Isolators, glove boxes, microenvironments, and clean air environments solutions for Pharmacies, Biopharma, and Research Centers, is currently seeking a highly motivated and experienced Customer Service Manager to join our team. We specialize in providing sterile, chemo, and hormone compounding solutions to the Pharmacy segment.

**Responsibilities**:As a Customer Service Manager, your primary responsibilities will include:

- Handling inbound problem resolution, repairs, and technical questions from customers.
- Overseeing the consumables program, managing orders, and driving sales in this area.
- Managing service contracts and promoting service sales to our valued clients.
- Preparing proposals and responding to RFQs for repairs, parts, and service inquiries.

**Qualifications**:To excel in this role, you should possess the following qualifications:

- Bachelor's degree in Commerce/DEC or an equivalent qualification.
- Fluency in both English and French, with exceptional verbal and written communication skills.
- Strong management skills to lead and support the customer service team effectively.
- Excellent presentation abilities to communicate our offerings professionally to customers.
- A dynamic and proactive approach to problem-solving and team collaboration.
- Proficiency in computer software and ERP systems to streamline processes.
- Project Process skills to ensure efficient project management.

Isotech Design is an equal opportunity employer committed to promoting diversity and inclusion in the workplace. Join our team and be part of an innovative and impactful organization shaping the future of clean air and pharmaceutical solutions

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Montréal, QC H4R 2J5: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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