Service Case Administrator

6 months ago


Hamilton, Canada Lincoln Electric Company of Canada Full time

**Major Responsibilities**:

- To report directly to the Service Manager on an ongoing basis and communicate all relevant matters pertaining to the business unit, as well as to communicate effectively with respect to clarity of direction, approval for decisions and execution of all responsibilities.
- Greets customers on calls with a friendly, diplomatic, and professional demeanor on all occasions, with the ability to recognize urgency and navigate the customer accordingly.
- Operates at a high level; Strives to meet or beat department performance metrics.
- Responds to internal and external inquiries as appropriate, forwards messages and requests to appropriate Service staff and re-route callers when appropriate in a courteous and friendly manner.
- Learns and uses basic software tools to log all pertinent information and create tickets that can be used as a reference for customer Service cases.
- Acts as a secondary resource for both Reception and the Customer Service team when available.
- Assists in customer parts orders, and may enter, process, and invoice customers
- Sets up/extends customers upon receivership of customer PO

Assist/backs up Reception with all key functions, including coordinating meetings, special events, conference calls, travel, catering, office/Kitchen and facility supplies

**Minimum Education, Experience & Training Requirement**:

- Post-secondary degree (2-year Diploma/3-year degree ) or equivalent experience

**Minimum Experience & Training Requirement**:

- 2-5 years of related experience in Administration, Customer Service or equivalent
- Ability to identify problems and deal with customers in a professional and courteous manner.
- High level of integrity, confidentiality, and accountability.
- Familiarity with, purchasing, receiving, and warranty procedures a plus.
- If you believe you have what we are looking for and you want to make your mark in the #1 Arc Welding Company, we look forward to hearing from you_

**Job Types**: Permanent, Full-time

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person



  • Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

    **Position Details**: **Posting #**:25748 **Department**: WSIB Clinic - Ortho/Neuro Services **Employee Type**: Temporary, Full Time **If Temporary, Number of Weeks**: 56 **Union**: Non-Union **Openings Remaining**: 1 **Schedule**: **Work Days**: Monday to Friday **Time of Day**: Days **Shift**: 7.5 hour **This position may be scheduled at any of the...

  • Case Worker

    3 months ago


    Hamilton, Canada The Salvation Army Lawson Ministries Hamilton Full time

    **Employment Opportunity - Ontario Division** **Job Title**:CPS Case Worker **Department**:Community Participation Supports **Status/Position Type**:Full-Time/Permanent **Compensation**:$22.75 **Unionized**:No **Ministry Unit**:Lawson Ministries Hamilton **Address**:Hamilton **APPLICATIONS ACCEPTED BY**: **Attention**:Hiring Manger **MISSION, VISION...

  • Case Worker- Full Time

    5 months ago


    Hamilton, Canada SLSH Full time

    **Caseworker - Job Description** **Title** Caseworker **Reports To** Program Director **Hours of Work** 8am-4pm 10am-6pm 12pm-10pm **Summary** **Core Competencies** - Quality Orientation - Time Management - Creative and Innovative Thinking - Development and Continual Learning - Problem Solving - Accountability and Dependability - Research and...

  • Addiction Counsellor

    6 months ago


    Hamilton, Canada Wayside House of Hamilton Full time

    Minimum education requirement for the position is eligibility to register for the Ontario College of Social Workers and Social Service Workers. **PROGRAM AND SERVICE DELIVERY** Develop, administer and direct programs and services for chemically dependent adults and those affected by their addictions: - To provide Case Management and counselling services...

  • Addiction Counsellor

    5 months ago


    Hamilton, Canada Wayside House of Hamilton Full time

    Minimum education requirement for the position is eligibility to register for the Ontario College of Social Workers and Social Service Workers. **PROGRAM AND SERVICE DELIVERY** Develop, administer and direct programs and services for chemically dependent adults and those affected by their addictions: - To provide Case Management and counselling services...

  • Addiction Counsellor

    5 months ago


    Hamilton, Canada Wayside House of Hamilton Full time

    Minimum education requirement for the position is eligibility to register for the Ontario College of Social Workers and Social Service Workers. **PROGRAM AND SERVICE DELIVERY** Develop, administer and direct programs and services for chemically dependent adults and those affected by their addictions: - To provide Case Management and counselling services...


  • Hamilton, Canada Bayshore HealthCare Full time

    **Opportunity** Bayshore Home Care Solutions is currently looking for a Client Service Administrator. Reporting to the Client Service Manager, this role is responsible for the daily administrative duties of the branch, IT and some cross functions with client service coordination. This role will also coordinate with various departments and lines of business...


  • Hamilton, Ontario, Canada Canada Life Full time

    Job DescriptionAt Canada Life, we seek a Disability Case Manager to join our team.We believe in a collaborative environment where integrity, partnership, excellence, and constant improvement are the foundation of our daily work.The Disability Case Manager will be an integral member of our client service team, proactively managing assigned disability claims...

  • Case Manager

    6 months ago


    Hamilton, Canada The Salvation Army Lawson Ministries Hamilton Full time

    **Employment Opportunity - Ontario Division** **Job Title**:Case Manager **Department**:Fee-For-Service **Status/Position Type**:Contract/Full-time **Compensation**:$22.43 **Unionized**:No **Ministry Unit**:Lawson Ministries Hamilton **Address**:Hamilton **APPLICATIONS ACCEPTED BY**: **Attention**:Hiring Manger **MISSION, VISION AND VALUES**: The...

  • Case Manager

    5 months ago


    Hamilton, Canada The Salvation Army Lawson Ministries Hamilton Full time

    **Employment Opportunity - Ontario Division** **Job Title**:Case Manager **Department**:Fee-For-Service **Status/Position Type**:Contract/Full-time **Compensation**:$22.43 **Unionized**:No **Ministry Unit**:Lawson Ministries Hamilton **Address**:Hamilton **APPLICATIONS ACCEPTED BY**: **Attention**:Hiring Manger **MISSION, VISION AND VALUES**: The...

  • Case Manager

    6 months ago


    Hamilton, Canada The Salvation Army Lawson Ministries Hamilton Full time

    **Employment Opportunity - Ontario Division** **Job Title**:Case Manager **Department**:Fee-For-Service **Status/Position Type**:Contract/Full-time **Compensation**:$22.75 **Unionized**:No **Ministry Unit**:Lawson Ministries Hamilton **Address**:Hamilton **APPLICATIONS ACCEPTED BY**: **Attention**:Hiring Manger **MISSION, VISION AND VALUES**: The...

  • Intensive Case Manager

    5 months ago


    Hamilton, Canada Lynwood Charlton Centre Full time

    Lynwood Charlton Centre (LCC) is a publicly funded charitable organization in the City of Hamilton which provides a spectrum of innovative and evidence-based, mental health services, including congregate care, day treatment, community-based services including in-home and school-based services, to children, youth, families, and the community. As such, the...


  • Hamilton, Canada Hamilton Program for Schizophrenia Full time

    **Case Manager -Contract up to 19 months** This rewarding case management position challenges your skills in order to deliver intensive case management and recovery oriented psychosocial rehabilitation support to individuals with schizophrenia and schizoaffective disorder. This is a partnership with clients, working together to achieve goals, in a dynamic...


  • Hamilton, Canada Hamilton Program for Schizophrenia Full time

    **Case Manager -Full time permanent position** This rewarding case management position challenges your skills in order to deliver intensive case management and recovery oriented psychosocial rehabilitation support to individuals with schizophrenia and schizoaffective disorder. This is a partnership with clients, working together to achieve goals, in a...


  • Hamilton, Canada Hamilton Program for Schizophrenia Full time

    **Case Manager -Full time contract up to 19 months** This rewarding case management position challenges your skills in order to deliver intensive case management and recovery oriented psychosocial rehabilitation support to individuals with schizophrenia and schizoaffective disorder. This is a partnership with clients, working together to achieve goals, in a...

  • Intensive Case Manager

    2 months ago


    Hamilton, Canada Canadian Mental Health Association, Hamilton Branch Full time

    **Position Summary**: Community Enrichment Services is seeking a Case Manager to provide intensive case management to individuals with a serious mental illness, including concurrent disorders. Service will be provided in a community-based program in which staff will assess each person’s mental status, needs, and abilities to assist the individual in...

  • Case Manager

    6 months ago


    Hamilton, Canada Good Shepherd Centres Full time

    **HOURS**:Permanent Full Time 40 hours/week, Monday to Friday days and afternoons. **Who We Are** The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and street-involved youth;...


  • Hamilton, Ontario, Canada Good Shepherd Centres Full time

    Job Title: Social Services Case Manager for Complex NeedsEstimated Salary: $65,000 - $80,000 per annumAbout UsAt Good Shepherd Centres, we are dedicated to providing hope and enhancing dignity and self-determination for individuals and families. Our mission is to make a positive impact in our community by delivering compassionate and adaptive support...


  • Hamilton, Canada Canada Life Full time

    Job Description We are looking for a Disability Case Manager. Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and...


  • Hamilton, Canada Native Women's Centre Full time

    **OVERVIEW**: The Transitional Housing Case Worker, under the direction of the Executive Director, will provide physical, mental, emotional, and spiritual case management and direct supports to women and children residing in our transitional housing program. **RESPONSIBILITIES**: - Engaging with clients and community members in a respectful, non-judgmental...