Customer Service Representative
7 days ago
**À propos EDealer**:
EBlock est une entreprise technologique en pleine croissance dans le domaine automobile. Nous sommes une équipe engagée et énergique de professionnels de la technologie, de l'automobile et de la vente et nous nous engageons à être la meilleure société de vente aux enchères numérique au monde. Nous avons actuellement plusieurs ouvertures pour notre équipe de vente interne. Si vous voulez faire partie de quelque chose de grand dans l'industrie automobile, joignez-vous à notre équipe
**Description du poste**
**Fonctions et responsabilités**
- Répondre aux appels téléphoniques et aux courriels du soutien client de premier niveau pour fournir un service client et une résolution.
- Résoudre les problèmes de soutien de manière rapide et efficace tout en les signalant à l'équipe de vente, au responsable du soutien ou aux membres de l'équipe technique si nécessaire.
- Produire des journaux écrits clairs, efficaces et opportuns des appels et des courriels dans un système de suivi des cas clients pour gérer les demandes et les problèmes.
- Identifier et documenter les problèmes récurrents des clients afin de déterminer des solutions de travail standardisées, afin de s'appuyer sur une base de connaissances.
- Maintenir une connaissance pratique des produits et systèmes de l'entreprise.
- Faire des cas résolus du contrôle qualité attribué(e) aux développeurs, aux développeurs Web et aux concepteurs.
**Qualifications**
- Diplôme d'études secondaires minimum. Un diplôme collégial ou universitaire est préférable.
- Solides compétences analytiques, de résolution de problèmes et de dépannage.
- Capacité d’établir des priorités et à respecter des délais tout en restant flexible.
- Langues requises: anglais, français
- Expérience avec les systèmes de billetterie ou les logiciels de service d'assistance. (Préféré)
- Connaissance pratique de la plateforme WordPress CMS ou d'autres plateformes CMS (préféré)
- Solide compréhension des systèmes d'exploitation Windows et MacOS et des concepts de base en réseau (Préférable)
**E INC est une entreprise en pleine croissance qui continue d'évaluer notre engagement et notre investissement continus dans les membres de notre équipe**:
- Rémunération compétitive
- Bonus d'incitation à la vente
- Médical, dentaire et vision
- 401k/RSP avec cotisation complémentaire
- Congés payés (Vacances, Personnel, Bénévolat)
- Environnement de travail flexible
- Apprentissage continu
- Et une culture incroyable pour couronner le tout
*Le masculin est utilisé, sans discrimination, afin de ne pas alourdir le texte*
**English**:
**About EDealer**:
EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.
**Role Summary**:
**What You Will Do**:
- Resolve support issues in a prompt and efficient manner while escalating to sales team, the support manager, or technical team members when necessary.
- Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base.
- Maintain a working knowledge regarding company’s products and systems
- QA resolved cases that have been assigned to developers, web-developers and designers
**What You Will Need**:
- Minimum high school diploma. College diploma or University degree is preferred.
- Strong analytical, problem solving, and troubleshooting skills
- Ability to set priorities and meet deadlines as well as remain flexible
- Required Languages: English, French
- Experience with ticketing systems or helpdesk software. (preferred)
- Working knowledge of WordPress CMS Platform or other CMS platforms (preferred)
- Strong understanding of Windows and MacOS operating systems and basic networking concepts (preferred)
**E INC is a growing company that is continuing to evaluate our ongoing commitment and investment in our team members with**:
- Competitive pay
- Sales Incentive Bonus
- Medical, Dental & Vision
- 401k/RSP with Match
- Paid time off (Vacation, Personal, Volunteer)
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off
-
Customer Service Representative
4 days ago
Montréal, Canada RELIEF CAPITAL GROUP LLC Full timeWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...
-
Customer Service Representative
7 months ago
Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full timeInternational trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...
-
Customer Service Representative
7 months ago
Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full timeInternational trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...
-
Customer Service Representative
7 months ago
Montréal, Canada Location Olympique Full timeCustomer Service Representative Job Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across the appropriate communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and...
-
Customer Service Representative
7 months ago
Montréal, Canada JAM Industries Ltd. Full time*** **Job Title**: Customer Service Representative **Division**:Erikson Pro, Erikson Commercial **Location**: Baie D’Urfe, QC (hybrid environment, at office two days a week) ***Schedule**: Monday to Friday 8:30-5:30 Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, Exertis |...
-
Customer Service Representative
1 day ago
Montréal, Canada Entrepôt Trans-Plus Inc Full timeOur company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...
-
Customer Service Representative
5 days ago
Montréal, Canada Entrepôt Trans-Plus Inc Full timeOur company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...
-
Customer Service Representative
2 days ago
Montréal, Canada Entrepôt Trans-Plus Inc Full timeOur company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...
-
Customer Service Representative
3 days ago
Montréal, Canada Entrepôt Trans-Plus Inc Full timeOur company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...
-
Customer Service Representative
6 months ago
Montréal, Canada Kuehne+Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Customer Service Representative to join our Contract Logistics team. ** Your Role **:As the Customer Service Representative, you are accountable for maintaining excellent service levels for our...
-
Customer Service Representative
6 months ago
Montréal, Canada Lantic Inc. Full timeWHY JOIN LANTIC? - It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. - With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. - We stand proud of our heritage, and as...
-
Customer Service Representative
3 days ago
Montréal, Canada Endo International Full timeCustomer Service Representative (6 months contract) At Paladin, we believe that flexibility can have a positive impact. That's why our employees have the power to choose when and where they are most productive and effective. If you are looking for an opportunity to work from home for a fast-paced organization, Paladin is the place for you! This position...
-
Customer Service Representative
1 day ago
Montréal, Canada Aon Corporation Full timePosting Description: Customer Service Representative **Aon Choice** is a growing business looking for a skilled problem solver to join our team as a Customer Service Representative. This is a hybrid role with the flexibility to work both virtually and from our Montreal office. **Aon is in the business of better decisions**: At Aon, we shape decisions for...
-
Customer Service Representative
7 months ago
Montréal, Canada ECHOtape Full timeWe are looking for a full time Customer Service Representative to offer existing and new customers the highest level of service through an organized and efficient environment, sound teamwork and strong work ethics. Support the sales team in generating new business while protecting existing customers and revenue. **Responsibilities**: - Develop and maintain...
-
Customer Service Representative
6 months ago
Montréal, Canada ContactPoint 360 Full timeJoin our CP360 Family, today! **Who We Are**: Welcome to ContactPoint 360, the world’s fastest-growing global BPO (Business Process Outsourcing). At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+...
-
Customer Service Representative
6 months ago
Montréal, Canada Raise Full timeFULLY REMOTE Job Responsibilities: - Serve as the main point of contact for customers, handling inquiries, complaints, and requests in a professional and timely manner. - Provide exceptional customer service by actively listening to customers' needs and finding appropriate solutions. - Maintain accurate customer records and update information as...
-
Customer Service Representative
7 months ago
Montréal, Canada CTConsultants Full time**CTC007282 - Customer Service Representative**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Mixed**: **Description**: IMPORTANT - What locations you would consider? : Creekbank in Mississauga, Verdun or Ottawa - Bilingual is required, interviews will be conducted in English.- What will...
-
Customer Service Representative
6 days ago
Montréal, Canada Tiny Blessings Home Daycare Full timeWe are looking for an experienced Customer Service Representative to join our growing team. **Responsibilities**: - Handle all customer inquiries, complaints, and feedback in a timely manner - Process orders, returns, and exchanges - Track customer orders and provide updates - Ensure customer satisfaction through quick and accurate resolution of customer...
-
Customer Service Representative
8 months ago
Montréal, Canada Physiothérapie Universelle Full time**CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. - **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...
-
Customer Service Representative
7 days ago
Montréal, Canada Hero Certified Burgers Full timeThe Role The role of Customer Service Representative involves dealing with inbound calls from customers, uncovering the issue and advising the customer on steps to resolve their problem. We are looking for focused, career driven individuals with passion and urge to deliver customer service. You will need to be able to communicate to a wide range of...