Service and Support Advisor

7 months ago


Niagara Falls, Canada SWS Warning Lights Inc Full time

**Job Title**:Service & Support Advisor

**Reports to**: Client Experience Lead

**Responsibilities**:

- Delivering world-class service as a member of front-line sales team to end users, distributors, OEM’s.
- Be a trusted adviser for clients, suggesting appropriate “Essentials” products, product requirements, diagnosing problems and recommending solutions.
- Proactively engage with clients to build and strengthen relationships, encourage feedback, and promote loyalty through personalized attention.
- Provide technical support / troubleshooting assistance.
- Work in the warranty and repairs department, inspecting damaged products sent in by customers to determine proper replacement or fix, if any, communicating with other departments as necessary.
- Quickly and efficiently resolve client inquiries related to parts, service, warranty, or repairs.
- Efficiently process client orders, including quotes, filing sales orders, and preparing invoices with utmost attention to detail.
- Provide prompt support on delivery dates, tracking information, product inquiries, pricing, and lead times, communicating effectively with the team to obtain information as needed.
- Actively develop knowledge of key accounts, pricing structure and product knowledge through training and hands on experience.
- Assisting in gathering information to actively build an FAQ.
- Participation in quality meetings with other departments, sharing client feedback and using this as a guide to suggest improvement initiatives.
- Assist with Accounts Receivable related inquiries and discrepancies.
- Prepare and track reports to support regular reviews of individuals and department metrics.
- Utilizing Salesforce CRM to track client interactions, preferences, product feedback, etc.
- Follow appropriate escalation processes, using sound and client-focused decision-making.
- Other duties as assigned.

**Requirements**:

- Positive attitude with a strong desire to ensure each client is offered world-class service.
- Commitment to continuous learning and improvement with a willingness to participate in personal growth initiatives.
- Experience with technical troubleshooting is an asset.
- Professional manners, customer care focus and strong interpersonal skills.
- Superior problem solving, analytical skills, and ability to work with large amounts of data.
- Ability to work in a fast-paced, dynamic environment, independently and as part of a team.
- Strong verbal and written communication skills.
- Excellent organization and time management skills.
- Proficient with computer programs including Microsoft Word and Excel, Visual ERP would be an asset.
- Flexibility with scheduling.
- French/Spanish not required but would be an asset.

SWS Warning Lights Inc. is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Part-time, Permanent

Pay: From $40,000.00 per year

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON L2H 0A6: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Technical support: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person


  • Service Advisor

    7 days ago


    Niagara Falls, Canada AutoValue Hyundai Full time

    **AutoValue Hyundai **is part of the **Olympic Auto Group**, with over 30 dealerships, across Canada and the US, and more than 750 team members strong. We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We do not settle for...

  • Service Advisor

    7 months ago


    Niagara Falls, Canada Niagara Chrysler Full time

    A Service Advisor is responsible for providing excellent customer service by understanding clients concerns and explain their needs to staff for satisfactory service delivery. Service writers schedule appointments, process orders, monitor and handle customer complaints. Previous Chrysler experience would be an asset. **Salary**: $45,000.00-$70,000.00 per...


  • Niagara Falls, Canada German Automotive Inc Full time

    We are looking for a service advisor with experience or willing to train someone who is personable, computer literate, organized and able to multitask. Automotive background is required, we cannot start you from scratch as the business is technically complex. You will work with customers and technicians, preparing work orders, estimates, ordering parts,...

  • Service Advisor

    2 months ago


    Niagara Falls, Canada German Automotive Inc Full time

    **Job Overview** **Duties** - Greet customers promptly and professionally, providing exceptional customer service throughout their visit. - Assess customer needs by listening attentively and asking relevant questions to determine the appropriate services required. - Prepare detailed service estimates and explain recommended repairs or maintenance services...


  • Niagara Falls, Canada Advantage Autopro Full time

    Responsibilities for Service Advisor - Greet customers and offer excellent customer service from intake to release of their vehicles - Translate customer-reported problems to actionable work orders for technicians to complete - Order necessary parts from suppliers and double-check that they are delivered to technicians - Ensure that automotive work provided...


  • Niagara Falls, Canada Advantage Autopro Full time

    Responsibilities for Service Advisor - Greet customers and offer excellent customer service from intake to release of their vehicles - Translate customer-reported problems to actionable work orders for technicians to complete - Order necessary parts from suppliers and double-check that they are delivered to technicians - Ensure that automotive work provided...


  • Niagara Falls, Canada Advantage Autopro Full time

    Responsibilities for Service Advisor - Greet customers and offer excellent customer service from intake to release of their vehicles - Translate customer-reported problems to actionable work orders for technicians to complete - Order necessary parts from suppliers and double-check that they are delivered to technicians - Ensure that automotive work provided...


  • Niagara Falls, Canada Advantage Autopro Full time

    Responsibilities for Service Advisor - Greet customers and offer excellent customer service from intake to release of their vehicles - Translate customer-reported problems to actionable work orders for technicians to complete - Order necessary parts from suppliers and double-check that they are delivered to technicians - Ensure that automotive work provided...


  • Niagara Falls, Canada Advantage Autopro Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is a full-time position with competitive pay and benefits. **Duties**: -...


  • Niagara Falls, Canada German Automotive Inc Full time

    We are looking for a service advisor with experience who is personable, computer literate, organized and able to multitask. Automotive background/experience is required as the business is technically complex. Priority will be given to those with hands on experience in this position. You will work with customers and technicians, preparing work orders,...


  • Niagara Falls, Canada German Automotive Inc Full time

    Automotive background is required, we cannot start you from scratch as the business is technically complex. Priority will be given to those with experience in this position. You will work with customers and technicians, preparing work orders, estimates, ordering parts, booking and scheduling work as needed. Experience with the automotive industry and cars...


  • Niagara Falls, Canada Sephora Full time

    **Job ID**: 222523 **Location**: ON-Niagara Square (1584) **Address**: 7555 Montrose Rd, Niagara Falls, ON L2H 2E9, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Full Time **Position Type**: Regular **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris....


  • Niagara Falls, Canada Advantage Autopro Full time

    Responsibilities for Service Advisor - Greet customers and offer excellent customer service from intake to release of their vehicles - Translate customer-reported problems to actionable work orders for technicians to complete - Order necessary parts from suppliers and double-check that they are delivered to technicians - Ensure that automotive work provided...


  • Niagara Falls, Ontario, Canada University of Niagara Falls Canada Full time

    The University of Niagara Falls Canada invites applications for an International Student Advisor position in the Student Experience department. This is a full-time, permanent role with a competitive salary range of $55,000 - $65,000 per annum, commensurate with qualifications and experience.Job SummaryWe are seeking a highly motivated and experienced...

  • Insurance Advisor

    5 months ago


    Niagara Falls, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for an Insurance Advisor that will report into our Niagara Falls, ON office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...


  • Niagara Falls, Canada Midas Niagara Falls Full time

    Responsibilities: - Manage and oversee the daily operations of the automotive service department - Provide excellent customer service and ensure customer satisfaction - Schedule and assign work to automotive technicians and service advisors - Monitor and maintain inventory levels of automotive parts and supplies - Ensure compliance with safety regulations...

  • Partner Advisor

    1 month ago


    Niagara Falls, Canada Aviso Wealth Inc Full time

    p>Senior Wealth AdvisorBe a part of something differentWe may offer the same products and services as a big bank, but we couldn’t be more different. We’re rooted in purpose and we’re on a mission to improve lives and strengthen communities. We support nearly 20,000 members and businesses digitally, over the telephone, and in-person across a network of...

  • Partner Advisor

    1 month ago


    Niagara Falls, Canada Aviso Wealth Full time

    p>Senior Wealth Advisor Be a part of something different We provide all of our employees with a generous benefits package that includes a Living Wage salary, defined contribution pension plan and performance-based success sharing. p>Our commitment to community We live our brand from the inside out, and our Truly Local Commitment starts with our employees. We...


  • Niagara Falls, Canada University of Niagara Falls Canada Full time

    **Position Job Title**: International Student Advisor **Employment Type**: Full-Time, Permanent (Onsite) **Reports To**: Student Experience Manager **Overview** **The University of Niagara Falls Canada (UNF)** is a subsidiary of GUS Canada and part of the Global University Systems (GUS) network. GUS is one of the largest education groups in the world;...


  • Niagara Falls, Canada Westland Insurance Group Ltd. Full time

    p>Thursday, November 28, 2024We’re searching for a Senior Insurance Advisor. p>Westland Insurance Group is growing and has an exciting opportunity for a Senior Insurance Advisor for our Niagara Falls, ON office. Do you love to talk about insurance and provide exceptional client service? We are looking for a career-minded individual who is focused on...