Business Optimization Specialist

3 weeks ago

Mississauga, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

We’re looking for our next Business Optimization Specialist. Could it be you?
Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Thinknsure Ltd., and Zolo Ventures Ltd.

What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

What’s it like working as a Business Optimization Specialist at Community Trust Company?
The Business Optimization Specialist is responsible for successfully collaborating with the Residential Lending, Credit Quality Assurance, Property Valuations, Mortgage Funding and Mortgage Retention teams to proactively realize the best efficiency improvements, operational effectiveness and scalability. This role will be supported by the Business Technology Support teams to optimize existing systems, re-engineer processes, maximize automation and explore new innovative solutions.

Need more details? Keep reading...

**In this role, responsibilities include but are not limited to**:

- Support activities to identify opportunities with data driven insights, to formulate hypotheses, synthesize conclusions and the development of recommendations to support the needs of the business and strategic vision.
- With a comprehensive understanding of processes, bottlenecks and inconsistencies, proactively identify opportunities for improvement
- Collaborate with stakeholders, business partners, and/or the Business Technology teams to explore solutions that support the needs and strategic vision of the business
- Support the implementation of technologies, process changes, and change management activities. Gather information through research, SME interviews, and review of existing documentation to determine documentation requirements.
- Support detailed analysis of the current situation that accurately describes the issues including mapping out in detail the desired future state.
- Accurately analyze future state options including impact and feasibility while outlining the obstacles to overcome.
- Support in regularly monitoring the implementation of solutions to achieve objectives and expected benefits.
- Document requirements based on research, SME interviews and existing documentation.
- Support the research, writing, and communication of net new procedures related to assigned projects, as well as revising and modifying existing operational documentation when required.
- Conduct appropriate inquiries and investigations with identified stakeholders in relation to assigned projects and initiatives; ensuring that agreed upon actions are implemented in a timely manner or escalated appropriately.
- Work closely with the Mortgage Originations teams on change management initiatives on process quality and prioritize opportunities for improvement.
- Work closely with the Mortgage Originations team to prioritize initiatives focused on improving efficiency and quality.
- Ensure process changes align and are in accordance with Risk, Legal and Compliance policies, procedures and related regulatory requirements.
- Support and execute user acceptance testing for technology initiatives for the assigned Originations team.
- Provide post implementation support as needed.
- Support the collection and aggregation of regular reporting to management on the status of projects and initiatives.
- Maintain a strong knowledge of Community Trust residential mortgage policies, procedures, and products.

So are YOU our next Business Optimization Specialist? You are if you
- Have a Post-Secondary education
- Have a minimum of 3 years progressive experience in regulated financial institutions with a preference in Residential Lending.
- Have a data driven mindset with some proficiency in report building
- Have the ability to deal with complexity an

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