Ticketing Agent
6 months ago
**Overview**
Serving travel customers since 1976 Jade Tours is recognized by the trade as one of the most dependable and innovative travel companies in Canada and US with offices in Vancouver, Calgary, Toronto, Montreal, San Francisco and Chicago. We are one of the most productive air consolidators in Canada and offer the best air fares on all international carriers. We also provide over 25,000 worldwide choices of tours, hotels, car rentals at affordable rates and customized travel insurance. In addition to leisure travel we engages in the meeting and incentive markets as well.
**Responsibilities**:
- Issue tickets using GDS systems on daily basis, with proficiency in multiple GDS is considered an asset
- Perform fare calculations, exchanges, refunds and post invoice accurately and efficiently
- Assist with managing involuntary schedule changes and waivers request with various airlines
**Qualifications**:
- Minimum 1 year ticketing experience
- Proficiency in using one of the GDS systems (Amadeus, Sabre, Galileo, Apollo, Travelsky or similar).
- Knowledge of Travcom accounting system is an asset
- Strong attention to detail and excellent organizational skills
- Effective communication skills in both written and verbal formats in English and Mandarin/Cantonese.
- Ability to work collaboratively in a fast-paced and team-oriented environment
- Willingness to work evenings and weekends shift when necessary to meet operational demands
**Education**:
High School Diploma or equivalent (Degree in travel-related field preferred)
**Benefits**:
- Comprehensive benefits package
- Training provided to enhance your skills and knowledge in the travel industry
- Access to discounted travel benefits
**Salary**: $36,500.00-$40,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Application question(s):
- Are you willing to work on Saturdays alternatively?
**Language**:
- Cantonese/Mandarin (required)
Licence/Certification:
- TICO (required)
Work Location: In person
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