Internal Sales and Customer Service Representative

2 days ago

Quebec City, Canada Total Cart Management Full time

**Job Summary**

**Duties**
- Utilize effective phone etiquette to ensure a positive customer experience.
- Analyze customer inquiries and provide appropriate solutions or escalate issues as necessary.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Upsell products and services based on customer needs and preferences.
- Maintain a high level of product knowledge to effectively assist customers.
- Collaborate with team members to meet sales targets and enhance customer satisfaction.
- Follow up with customers to ensure their needs are met and gather feedback for continuous improvement.

**Qualifications**
- Strong customer service skills with a focus on delivering an exceptional experience.
- Previous sales experience is preferred but not mandatory.
- Excellent communication skills, both verbal and written; proficiency in English and French is Mandatory.
- Ability to analyze customer needs and recommend appropriate solutions.
- Experience with data entry and familiarity with CRM systems is advantageous.
- Demonstrated ability to upsell products effectively while maintaining customer trust.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.

Join our team today and contribute to creating memorable experiences for our customers

**Benefits**:

- company provided phone and PC.
- Sales and technical training provided
- Possibility of access to company benefits after waiting period
- part time position with the possibility of fulltime

**Requirements**:

- Minimum 2 years of sales experience required in a retail environment. References required
--------------------------------------------------------------------------------------
- **Résumé du Poste**

**Responsabilités**
- Utiliser une étiquette téléphonique efficace pour garantir une expérience client positive.
- Analyser les demandes des clients et fournir des solutions appropriées ou escalader les problèmes si nécessaire.
- Effectuer des tâches de saisie de données avec précision pour maintenir des dossiers clients à jour.
- Promouvoir des produits et services en fonction des besoins et des préférences des clients.
- Maintenir un haut niveau de connaissance des produits pour aider efficacement les clients.
- Collaborer avec les membres de l'équipe pour atteindre les objectifs de vente et améliorer la satisfaction des clients.
- Effectuer un suivi avec les clients pour s'assurer que leurs besoins sont satisfaits et recueillir des retours pour une amélioration continue.

**Qualifications**
- Excellentes compétences en service à la clientèle, axées sur la fourniture d'une expérience exceptionnelle.
- Une expérience préalable en ventes est préférable mais non obligatoire.
- Excellentes compétences en communication, tant à l'oral qu'à l'écrit ; maîtrise de l'anglais et du français est indispensable.
- Capacité à analyser les besoins des clients et à recommander des solutions appropriées.
- Expérience en saisie de données et familiarité avec les systèmes CRM est un atout.
- Capacité démontrée à promouvoir des produits de manière efficace tout en maintenant la confiance du client.
- Solides compétences organisationnelles et attention aux détails.
- Capacité à travailler dans un environnement dynamique tout en gérant plusieurs tâches de manière efficace.

**Rejoignez notre équipe dès aujourd'hui et contribuez à créer des expériences mémorables pour nos clients **

**Avantages**
- Téléphone et PC fournis par l'entreprise.
- Formation en vente et technique fournie.
- Possibilité d'accéder aux avantages de l'entreprise après la période d'attente.
- Poste à temps partiel avec possibilité de temps plein.

**Exigences**
- Expérience mínimale de 2 ans en ventes dans un environnement de détail.
- Références requises.
---------------------------------------------------------------------------------------
- **Type de Poste**: Temps partiel

**Rémunération**: À partir de 20,00 $ de l'heure

**Heures attendues**: 24 à 40 heures par semaine

**Rémunération supplémentaire**:

- Prime
- Paiement des heures supplémentaires

**Avantages**:

- Soins dentaires
- Soins de santé étendus
- Horaires flexibles
- Télétravail

**Horaires**:

- Quart de 8 heures
- Quart de jour
- Quart du soir
- Lundi à vendredi
- Quart du matin
- Sur appel
- Heures supplémentaires
- Week-ends selon les besoins

**Lieu de travail**: À distance (télétravail)

**Job Type**: Part-time

Pay: From $20.00 per hour

Expected hours: 24 - 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Overtime
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail sales: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: Remote

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