Client Success Agent

5 months ago


Montréal, Canada LRDG Language Research Development Group Full time

**LRDG Language Research Development Group **is a leading Canadian language learning platform, based in Montreal, offering a unique blend of tutoring expertise and online community support, for proven, fast results. We have been a recognized partner to the Canadian government for over 20 years and are now looking to grow and expand on what has made our business a success so far.

We are looking for a

**What You'll Be Doing**:

- Register learners to the program
- Provide technical and administrative support to clients through various communications channels
- Provide LRDG system training to clients
- Conduct information sessions for new clients
- Employ strategies to motivate, support and encourage inactive learners
- Regularly monitor and verify shared inbox, efficiently route inquiries to the appropriate channels, and manage incoming calls
- Resolving complaints and preventing additional issues by improving processes
- Carrying out client satisfaction surveys and follow up
- Create and maintain administrative reports

**Key Skills and Characteristics Include**:

- French and English fluently, both oral and written
- Self-motivated and autonomous
- Highly organized and strong attention to detail
- Tech Savvy
- Ability to work in a fast-paced environment and multi-task
- Strong interpersonal, communication, and negotiation skills
- Handles confidential financial and personal information appropriately

**Key Certifications and Experience Include**:

- College diploma, DEC/DEP or equivalent
- 1 year of customer service experience
- 1 year of administration experience, an asset

**What's In It For You?**:

- 3 weeks’ vacation + 1 week vacation over the holidays
- Health benefits and RRSP Plan as of day 1
- Flexibility - we offer flex hours during the week
- Hybrid work environment
- Company events year round
- On-site gym
- Downtown lively office filled with coffee and snacks


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