Business System Analyst

3 weeks ago

Toronto, Canada Cognizant Full time

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

**Role overview**:
**What you’ll do**:

- Collaborate with collaborators to gather and analyze business requirements for contact center solutions.
- Design, document, and maintain technical specifications for IVR systems based on business needs.
- Evaluate existing IVR systems and recommend enhancements for improved functionality and performance.
- Facilitate user acceptance testing (UAT) to ensure systems meet business expectations and standards.
- Identify gaps and opportunities within current processes and develop strategic recommendations for improvement.
- Create detailed process maps and workflow diagrams to visualize current and future state processes.
- Coordinate with development teams to ensure timely and successful implementation of system changes.

**What you bring to the role**
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum 5+ years of experience as a Business Systems Analyst.
- Minimum 3+ years of experience in IVR technology and contact center operations.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication skills, with the ability to clearly communicate technical concepts to non-technical collaborators.
- Experience with requirements gathering, documentation, and process mapping.
- Familiarity with project management methodologies and tools is a plus.

**Working arrangements**:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days a week in a client or Cognizant office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

  • Business Systems Analyst

    6 months ago

    Toronto, Canada CB Canada Full time

    Business Systems Analyst On behalf of our client in the Consulting Sector, PROCOM is looking for a Business Systems Analyst. Business Systems Analyst – Job Description The project is for the Information Technology team, specifically regarding Access Control transformation It will involve working with subject matter experts from multiple business streams...

  • Business Systems Analyst

    2 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    **Job Title:** Business Systems Analyst**About the Role:**We are seeking a highly skilled Business Systems Analyst to join our team at CB Canada. As a Business Systems Analyst, you will be responsible for developing and analyzing data, ensuring data accuracy and reliability, and creating dashboards in Power BI to drive business insights.**Key...

  • Business Systems Analyst

    1 month ago

    Toronto, Ontario, Canada Foilcon Full time

    Business Systems AnalystFoilocn is seeking a skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for collaborating with key stakeholders to understand business objectives related to customized Commercial Off-The-Shelf (COTS) products.You will conduct interviews, workshops, and review existing...

  • Business Systems Analyst

    3 weeks ago

    Toronto, Ontario, Canada Foilcon Full time

    Job Title: Business Systems AnalystFoiled by the need for innovative solutions, Foilcon seeks a skilled Business Systems Analyst to join our team. As a key member of our organization, you will be responsible for analyzing and designing business systems to meet the evolving needs of our clients.Key Responsibilities:Develop and implement business process...

  • Business Systems Analyst

    3 weeks ago

    Toronto, Ontario, Canada Teknion Full time

    We are seeking a highly skilled Business Analyst who can bridge the gap between business needs and technological solutions in the finance domain.This role will involve analyzing and interpreting financial data, identifying trends, and providing actionable insights to drive strategic decision-making.The successful candidate will be responsible for leading,...

  • Business System Analyst

    5 months ago

    Toronto, Canada Appex Innovation Full time

    **Role: Business System Analyst** **Location: Toronto,CA** **Type: Hybrid (2 days a week)** **Duration: Long-term contract** 5+ years of experience as a Business System Analyst Proven experience working with the Archer platform in GRC (Governance, Risk & Compliance) context. Understanding of Archer modules relevant to the specific role (e.g., risk...

  • Business Systems Analyst

    3 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Business Analyst Job DescriptionWe are seeking a skilled Business Analyst to join our team at Randstad Canada. As a Business Analyst, you will play a key role in developing business solutions to achieve company goals.Key Responsibilities:- Conduct stakeholder analysis and business needs assessment- Develop and document business requirements- Analyze and...

  • Business System Analyst

    2 weeks ago

    Toronto, Canada Apex Systems Full time

    Business Systems Analyst - Data Analytics Duration: 12 month contract Location: 1-2 days hybrid, Downtown Toronto Role in Sentence: Seeking a highly skilled Business Systems Analyst to join our team and play a pivotal role in driving data-driven decision-making. The ideal candidate will have a strong foundation in data mapping, access knowledge, and a...

  • Business System Analyst

    2 weeks ago

    Toronto, Canada Apex Systems Full time

    Business Systems Analyst - Data AnalyticsDuration: 12 month contractLocation: 1-2 days hybrid, Downtown TorontoRole in Sentence: Seeking a highly skilled Business Systems Analyst to join our team and play a pivotal role in driving data-driven decision-making. The ideal candidate will have a strong foundation in data mapping, access knowledge, and a proven...

  • Business System Analyst

    2 weeks ago

    Toronto, Canada Apex Systems Full time

    Business Systems Analyst - Data AnalyticsDuration: 12 month contractLocation: 1-2 days hybrid, Downtown TorontoRole in Sentence: Seeking a highly skilled Business Systems Analyst to join our team and play a pivotal role in driving data-driven decision-making. The ideal candidate will have a strong foundation in data mapping, access knowledge, and a proven...

  • Business Systems Analyst

    6 months ago

    Toronto, Canada Head Office - Primaris REIT Full time

    **Business Systems Analyst**: Primaris REIT is currently hiring a dedicated and enthusiastic Business Systems Analyst to join our team at our Head Office in Toronto, ON. If you have knowledge of ESG Reporting, data management, strong communication skills and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the...

  • Business Systems Analyst

    4 weeks ago

    Toronto, Ontario, Canada Osilla institute for health personnel ltd Full time

    Job Title: Business Systems AnalystAbout the Role:We are seeking a skilled Business Systems Analyst to join our team at the Osilla Institute for Health Personnel Ltd. The ideal candidate will have a strong background in information technology and business analysis, with experience in designing, developing, and implementing information systems business...

  • Business Systems Analyst

    6 months ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a ** Business Systems Analyst.** Reporting to the Director of Technical Solutions within the Digital Hub, the Business Systems Analyst (BSA) will bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement. The BSA works closely with the...

  • Business System Analyst

    1 week ago

    Toronto, Canada Tangentia Full time

    Role : Business System Analyst Location : Toronto, ON Requirements: - Advanced knowledge of requirements gathering techniques, experience in owning and delivering features in at least one large system implementation. - 5 years + experience SDLC/System implementation, and vendor relationship management and Agile framework exposure is required - Exhibited...

  • Business Systems Analyst

    6 months ago

    Toronto, Canada Triovest Realty Advisors Full time

    Triovest, one of the largest privately-owned Canadian commercial real estate companies, is seeking a Business Systems Analyst in Toronto. As a Business Systems Analyst with Yardi experience, you will play a pivotal role in bridging the gap between our business operations and technology solutions. Your primary responsibility will be to analyze and maintain...

  • Business Systems Analyst

    3 weeks ago

    Toronto, Ontario, Canada Foilcon Full time

    Business Systems AnalystFoilstrokes is seeking a highly skilled Business Systems Analyst to join our team. In this role, you will provide comprehensive business analysis services for clients with diverse business and technological needs. Your responsibilities will include gathering, documenting, and analyzing business requirements, as well as preparing and...

  • Business Systems Analyst

    4 months ago

    Toronto, Canada People Corporation Full time

    Job Description We are seeking a Business Systems Analyst to join our team in Winnipeg, Toronto or Calgary. As an associate Business Systems Analyst, you will manage the functional & non-functional requirements solicitation & requirements management process. You are expected to use facilitation, interviewing, concise communication techniques to extract...

  • Business Systems Analyst

    6 months ago

    Toronto, Canada The Travelers Companies, Inc. Full time

    Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. - Job...

  • Business Systems Analyst

    3 days ago

    Toronto, Canada The Travelers Companies, Inc. Full time

    **Who Are We?** Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a...

  • Business Systems Analyst

    6 months ago

    Toronto, Canada CI Financial Full time

    At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. Please Note:...