Program Assistant
2 weeks ago
Requisition Details
**Job Title**:
**Program Assistant**
**Requisition #**:
**23-602**
**Campus**:
Doon
**Department**:
School of Community Services
**Payband**:
E
**Starting Rate**:
$26.47
**Payband Range**:
$26.47 - $30.69
**Hours/Week**:
37.5
**Posting Date**:
Tuesday, May 9, 2023
**Closing Date**:
Tuesday, May 16, 2023 at 11:59 PM EST
**Vacancy Type**:
Support Staff - Full-time
Support Staff Full-time Replacement Position
(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)
The Program Assistant provides administrative support to the Community Services department by organizing and expediting administrative procedures and paper flow, developing and monitoring part-time contracts, developing and maintaining communication with Scheduling Department regarding loading and scheduling, providing enrolment support to the Chairs and Coordinators for incoming and returning students, triaging inquiries from students and community and supporting the Chairs and faculty with administrative support. The incumbent will also liaise with the administrative support team in the School for an environment of teamwork and customer service.
**Responsibilities**:
- Develops and maintains strong knowledge of Department programs to organize, develop and expedite administrative procedures to ensure the efficient operation of academic activities related to full-time programs within the Community Services Department
- Develops and correctly implements a range of program set-up activities, and provides analytics regarding SAT’s, KPI’s, enrollment trends, WSIB, and contract reports
- Develops and employs an understanding of the staffing plans for Programs in the Departments and contract procedures to create contracts and monitor payroll inquiries
- Supports part-time instructors with orientation information received from the Chairs and created by the Administrative Support Team
- Provides administrative support for the Customer Service Desks
- Displays sound knowledge of Programs in providing enrolment support to the Chairs and Program Coordinators
- Answer questions, provide advice, and explain policies and procedures regarding such issues as admissions, program standards, program curriculum, etc.
- Supports the Chair of Child Development and Education Studies in managing internal and external inquiries and meeting and project commitments
- Maintains filing system for the Departments with coordination of systems for business and student files per College and School expectations
- Attends various Department sessions/meetings such as registration/orientation
- Prepares and gathers materials for events such as College Fair, Explore Conestoga, and faculty/program meetings
- Collaborates with the Administrative Support group to coordinate and systematize administrative support processes across the School, including assuming a leadership role related to areas of need and interest
Qualifications:
- Two-year Diploma in Office Administration, Business, Communication, General Arts and Science, Humanities, Social Science, or other related fields of study
- Minimum two years of experience providing administrative support to a variety of stakeholders and managers
- Excellent organizational skills to manage workload and deadlines
- Excellent analytical skills and ability to work with detail
- Ability to utilize computer tables, columns, mail merging, and databases
- Excellent communication and human relations skills to communicate tactfully, courteously, and effectively
- Problem-solving ability and evaluation skills are required to understand and respond efficiently and appropriately to questions
- Ability to work under pressure and on multiple tasks simultaneously
- Customer Service experience
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