Onboarding Specialist

7 months ago

Ottawa, Canada Fullscript Full time

Fullscript is making optimal care easy for everyone. Through our care delivery platform, health practitioners can seamlessly design personalized health plans, provide support and education tools, and effortlessly prescribe and manage the use of healthcare's best supplements — all in one place.

Since 2011, Fullscript has enabled over 90,000 practitioners to deliver care and has helped more than 5.5 MIL patients follow a path to wellness. And we are just getting started.

**The Role**:This is a 12-18 month contract, full-time hours**

The Onboarding Specialist is a key role in our product led company. In this role you will support quick adoption of Fullscript by our practitioners, sharing insights and product feedback to drive a new ecosystem of practitioners. You will work collaboratively as a team at converting marketing driven leads, educate new customers, help solve technical problems and ensure the smooth adoption of our product.

**What you'll do**:

- Work part of a team to bring in and grow new sales revenue (by achieving core metrics such as 6 treatment plans within 60 days of sign up and working with accounts towards first order).
- Manage a successful funnel via inbound accounts (new signups with certificate uploaded).
- Promote positive practitioners behaviours in app such as encouraging their first direct-to-patient order and 6 treatment plans sent out.
- Provide practitioner demos (coordinated and tracked with Salesforce and other tooling).
- Track work and engagement within CRM and other tooling by creating tasks, follow-ups, and other activities to ensure your pipeline is organized.
- Build strong customer relationships to foster brand loyalty and quick adoption of Fullscript in their practice.
- Establish a deep understanding of the product and it’s features and intelligently articulate value to practitioner inquiries.
- Be deeply connected to the company’s growth goals and always working towards achieving them.
- Proactively manage priorities and address opportunities/challenges.
- Manage new customer communications and share status updates with internal and external stakeholders.
- Exhibit a strong sense of teamwork and cooperation.

**Experience & Skills**:

- You have direct experience in a high-velocity customer-facing role consisting of: onboarding, implementation, sales, or customer success.
- Salesforce.
- You have a knack to build authentic long-lasting relationships.
- Highly flexible and adaptable to continuous change and growth.
- You can clearly explain complex topics in person and in writing.
- A great attitude, energy and work ethic.
- Ability to multi-task and manage multiple projects simultaneously under a tight deadline.
- High technical aptitude and attention to detail.
- Intelligence and a solutions-oriented mindset.
- Self-discipline and the ability to stay focused amongst the chaos.
- Flexible schedule to accommodate needs of practitioners.
- Be self-motivated, metric driven and exceed your goals.
- A passion for talking to people, understanding their unique business needs, and showing them how to 10X their business.
- A love for trying new things, iterating and then diving in again - all at a super fast pace.
- ** Bonus - **Relevant knowledge and direct experience in the healthcare field

**Why you'll love Fullscript**:

- Market competitive compensation package including commission/incentives
- Flexible PTO policy
- Flexible benefits package (medical, dental, vision) with HSA
- Employee Discount on Fullscript catalog of products for family & friends
- Ability to work Wherever You Work Well*
- Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both.

Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

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