Service Manager

3 months ago

Winnipeg, Canada General Aggregate Equipment Sales ULC Full time

**OVERVIEW**:
The Service Manager position is responsible for overseeing the safe and efficient repair and maintenance operations of all company-supported products and equipment. The Service Manager will work closely with the General Manager and Parts Managers and will report directly to the VP of Operations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Leads, manages, and holds their direct reports accountable
- Trains, motivates, and mentors their direct reports
- Leads weekly Level 10 meetings with all direct reports and attends Management Level 10’s
- Takes service phone calls and is directly involved with in-field customer issue resolution
- Responsible for observing service personnel in repair circumstances and for providing the coaching necessary to develop safe, clean, efficient, and effective high-quality work habits
- Oversees all administrative functions necessary to support the work order process (open/close, labor posting, sublet repairs, internal & external parts, pictures, etc.)
- Maintains strong working relations with the parts and sales departments
- Assists in the preparation of service quotes as needed for Sales and/or PSSR’s proposals and assists the sales department as needed in evaluating used equipment for trade in
- Makes recommendations for tooling, equipment, service vehicles, and other facility asset purchases and ensures that they are maintained and in good working order
- Maintains positive working relationships with manufacturers
- Responsible for working with training personnel to ensure direct reports are receiving regular technical and safety training
- Responsible for safety issues, ensure safe operating procedures, and responsible to coordinate safety meetings on a regular basis
- Review monthly shop inspections and ensure any necessary corrective actions are completed.
- Responsible for working with HR to help recruit and hire service employees
- Responsible for holding formal employee performance reviews yearly as well as conduct quarterly conversations with direct reports
- Helps to conduct salary reviews annually for each service technician, and wage reviews based on employee performance when warranted
- Responsible for the morale and discipline of the service personnel working within company policies, including termination, if necessary
- Perform other duties as assigned by the VP of Operations

**JOB REQUIREMENTS**:

- Must share our Core Values: Do the Right Thing, Be Curious, Have Passion and Be Innovative
- 2-year technical degree preferred
- Background in aggregate production equipment preferred
- An above average computer comfort level
- Excellent communications skills, both oral and written
- Excellent customer relations and strong interpersonal skills
- Attain short
- and long-term objectives through good management and planning
- Personable, highly motivated, a problem solver, and able to adapt quickly to changing employee and customer situations
- Positive mental attitude

**BENEFITS**:

- Extended Health Care
- Health Spending Account (Employer Provided)
- Dental
- Life Insurance / AD&D / Critical Illness
- Accident & Serious Illness (ASI)
- Long-term Disability
- Employee & Family Assistance Program (EFAP)
- Paid Holidays
- Vacation Pay and Time
- RRSP & DPSP with Company Match
- Uniform/Clothing Allowance
- Prescription Safety Glass Reimbursement
- Safety Boot and Cold Weather Gear Reimbursement
- Employee Events
- Sponsorships
- Additional Job-Related Education and Trainings

**NATURE AND SCOPE OF JOB**:

- Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching.
- Requires ability to push, lift, pull, and/or carry 10 lbs. or more.

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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