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Warranty Advisor
2 weeks ago
We believe that the people who work at Coventry Homes are what make the difference. We are looking for employees who love an exciting, challenging work environment devoted to creating a great customer experience every time.
The Homeowner Care Advisor provides active communication between homeowners, Technicians and Trade Partners. They relay any outstanding or deficient work to trade partners and follow up to ensure work is performed to our high standards.
The ideal team member must be well organized, detail oriented, able to multi-task, driven and able to re resolve issues in a professional, prompt, and timely manner.
**Responsibilities Include**:
- Provide clear direction to trades and suppliers, in conjunction with field staff, to ensure all service work is completed in a timely manner.
- Schedule appointments between technicians and clients to conduct a review of each home at 2 checkpoints within the first year after possession.
- Schedule trade day appointments for Trade Partners to complete their work on site.
- Build a rapport with trades and suppliers through communication, fair dealing and ethical conduct.
- Monitor the grading, landscaping and architectural process and ensure seasonal items are completed.
**Knowledge, Skills and Abilities**:
- Excellent verbal and written communication skills, with demonstrated history of an ability to keep the customer experience top of mind.
- Exceptional organizational skills with a continuous improvement mindset.
- Proficient use of technology/computers and web-based programs an asset.
- Ability to work collaboratively in a high-performance team environment.
- 2 years residential home building/home maintenance/renovator knowledge preferred.
Coventry is proud to provide this great career opportunity in an engaged environment with continuous learning opportunities. Locally owned and family operated, Coventry’s culture is all about people, equality, and integrity, which is evidenced by the longevity of many in their employee group.
Pay: $15.00-$37.98 per hour
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 2024-04-29
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