Automotive Service Advisor

4 weeks ago


Edmonton, Canada Southview Acura Full time

Southview Acura’s primary goal is customer service excellence at every opportunity. In the eyes of our customers, we are determined to be the best dealership on earth. Right now, we are looking for the next part of our growing service team to continue this goal. Our customers will often visit our service department and you will be their first contact. As Subaru has the most loyal of following, you will be building ongoing customer relationships and exceeding expectations on a day-to-day basis.

As part of our team your will also be responsible for initiating automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. You will be the trusted link between the customer and our technicians and therefore, exceptional communication skills are must.

Your job duties would include:

- Determines automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering work orders into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Provides automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Sustain a high level of customer satisfaction that meets or exceeds our expectations

What it takes to join our team:

- Excellent attention to detail and accurate listening skills
- 1-3 years of relevant service knowledge necessary and service advisor experience being an asset
- Commitment to work as a team in a fast-paced environment
- Willingness to go above and beyond for our clients
- Goal driven and highly motivated
- Expertise in CDK/Xtime platform is an advantage
- Building our positive culture
- Desire to learn and develop at every opportunity

**Job Type**:

- Full time permanent employee Monday through Friday with Saturday availability

**Salary**:

- $60,000 to $85,000 per year

What else we offer:

- Reward and Recognition Program
- Employee Shopping Discounts
- Learning and Development opportunities
- Our 5 for 5 profit sharing Bonus Program

**Benefits**:

- Medical, Dental and Group Insurance Plan

Licence/Certification:

- Valid Drivers license

**Salary**: $70,000.00-$100,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



  • Edmonton, Canada Guardian Automotive Full time

    Are you tired of driving aimlessly through life without a clear destination? Well, we have the perfect pit stop for you to call home! We're seeking a vibrant and slightly eccentric Automotive Service Advisor to join our team and add some more spark to our rapidly growing automotive repair shop. If you've got the drive, the sense of humour, and a passion for...


  • Edmonton, Canada Guardian Automotive Full time

    Are you tired of driving aimlessly through life without a clear destination? Well, we have the perfect pit stop for you! We're seeking a vibrant and slightly eccentric Automotive Service Advisor to join our team and add some more spark to our rapidly growing automotive repair shop. If you've got the drive, the sense of humour, and a passion for cars that...


  • Edmonton, Canada Superior Automotive Repair Full time

    Looking for an Experienced Service Advisor **Responsibilities**: - Work with customers to understand their concerns and properly communicate the issue - Schedule appointments - Order automotive parts and receive deliveries - Clean common areas **Skills**: - 1+ years experience in customer service - Valid driver’s license Others: - Monday to Friday...


  • Edmonton, Canada Sandy Lane Automotive West Full time

    Sandy Lane Automotive West - Independent European Automotive Service and Repair Facility We are looking for an experienced Automotive Service Advisor. Parts knowledge is a must as our advisors handle parts ordering. There is an hourly wage with bonuses. The bonuses are based on productivity and achieving performance indicators. We are an A to Z Service...


  • Edmonton, Canada Sandy Lane Automotive South Full time

    WEEKENDS OFF! Business Hours - Monday to Friday, 8:00am to 5:00pm Outstanding earnings potential! Want to become a team player in a state-of-the-art equipped, progressive, independent auto repair shop? We are growing, and have a NEW opening for an Automotive Service Advisor! Become part of our team and enjoy five-day work weeks, competitive wages and an...


  • Edmonton, Canada Access Automotive Full time

    **Job Summary**: **Responsibilities**: - Greet clients and assist them with their service needs - Provide recommendations on necessary repairs and maintenance based on vehicle assessments - Communicate effectively with technicians to ensure timely completion of services - Handle client inquiries and concerns in a professional manner - Process payments and...


  • Edmonton, Canada SANDY LANE AUTOMOTIVE WEST Full time

    **About us** SANDY LANE AUTOMOTIVE WEST is a small AUTOMOTIVE business in Edmonton. We are professional and client centric. Our goal is to give exceptional service and empower our clients to make educated decisions about their vehicles. - Building client relationships and addressing / managing their needs. - Being a client’s advisor for the entire...


  • Edmonton, Canada SANDY LANE AUTOMOTIVE WEST Full time

    **About us** SANDY LANE AUTOMOTIVE WEST is a small AUTOMOTIVE business in Edmonton. We are professional and client centric. Our goal is to give exceptional service and empower our clients to make educated decisions about their vehicles. - Building client relationships and addressing / managing their needs. - Being a client’s advisor for the entire...


  • Edmonton, Canada SANDY LANE AUTOMOTIVE WEST Full time

    Job Overview: **Duties**: - Greet customers and assess their service requirements - Building client relationships - Provide recommendations on necessary repairs and maintenance - Accurately estimate costs and timelines for services - Schedule service appointments and follow up with customers - Communicate effectively with technicians to ensure timely...


  • Edmonton, Canada AutoGermany Automotive Repair Full time

    **AutoGermany is looking to add an Experienced Automotive Service Advisor to our Team** **We Specialize in all German Automobiles, with industry leading knowledge on BMW and Mercedes**: We are a successful business with the strongest Google reviews in this market and committed to our customer satisfaction. We are focused on quality diagnosis, components,...


  • Edmonton, Canada West End Nissan Full time

    West End Nissan is looking for a dedicated and detail-oriented individual to fill our **Automotive** **Service Advisor** position. Reporting to the Service Manager, you must have a minimum of 2 years of experience as an automotive service advisor, and you will be responsible for scheduling and documenting customer repair and maintenance...


  • Edmonton, Canada Harms Automotive Group Full time

    Job Summary: We are seeking a highly motivated and customer-oriented Internal Service Advisor to join our team. As a Internal Service Advisor, you will be responsible for providing exceptional customer service with your internal customers and ensuring the smooth operation of our automotive detail and reconditioning department. Your primary goal will be to...


  • Edmonton, Canada Caliber Automtotive Ltd Full time

    **About us** Caliber Automotive Ltd has been dedicated to automotive repair in west Edmonton for over 19 years! In that time **we have cared for over 45,000 vehicles with over 135,000 services performed** — and counting! One thing that is **outstanding** in our business is our **commitment** to do the right thing **every** single **time**. The Caliber...


  • Edmonton, Canada AutoGermany Automotive Repair Full time

    **About us** Our work environment includes: - Modern office setting - Food provided - Wellness programs - Growth opportunities We are seeking a Service Advisor who is an enthusiastic and highly motivated professional with a true interest in keeping customers safe and well informed. The Service Advisor will be responsible for helping customers select the...


  • Edmonton, Canada Sundance Mazda Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...


  • Edmonton, Alberta, Canada AutoGermany Automotive Repair Full time

    About usOur work environment includes: Modern office setting Food provided Wellness programs Growth opportunitiesWe are seeking a Service Advisor who is an enthusiastic and highly motivated professional with a true interest in keeping customers safe and well informed. The Service Advisor will be responsible for helping customers select the correct tires for...

  • Service Advisor

    3 weeks ago


    Edmonton, Canada Eurasia Automotive Full time

    Edmonton's premier independent German automotive repair and maintenance facility is looking for an experienced Service Advisor (Service Writer) to join our team. Eurasia Automotive operates a 10-bay mechanical service and repair shop with a staff of nine Technicians, four Service Advisors, and two Shop Assistants. We have been in business since 1982, and...


  • Edmonton, Canada Windermere Chrysler Dodge Jeep Ram Full time

    '''Duties''' - Greet customers and provide them with exceptional customer service - Listen to customers' concerns and accurately document them - Conduct vehicle inspections and identify necessary repairs or maintenance - Provide customers with detailed explanations of recommended services and associated costs - Upsell additional services or products to meet...

  • Service Advisor

    3 weeks ago


    Edmonton, Canada AutoGermany Automotive Repair Full time

    Do you want to earn top compensation as a service advisor? - Are you tired of working shift work and would enjoy having every weekend off? - Would you like to work with the strongest technical team on German Automobiles in AB? - Do you like to be part of a low stress, positive and upbeat team environment? - Want to get away from dealer politics, changing...

  • Service Advisor

    2 weeks ago


    Edmonton, Canada Speedy Auto Service Full time

    Speedy Auto Service is excited to welcome a new member to our team! We are a fast-paced, busy automotive repair facility that strives to bring a high level of service to our customers that creates a trusting relationship that lasts. Key Responsibilities - Welcome customers and provide excellent customer service throughout the duration of there visit -...