Bilingual Invoicing

5 months ago

Toronto, Canada Lifemark Full time

Bilingual Invoicing and Collections Associate - PCVRS  

 The Bilingual Invoicing and Collections Associate is responsible for invoicing and collections for the PCVRS partnership with WCG as part of the revenue management cycle. Invoicing will be based on postings completed at the clinic level and will include generating, reviewing and sending invoices to funders based on a specific time frame established internally or externally by the funder. The associate will also be responsible for identifying outstanding accounts to contact WCG and/or patients and collect on outstanding payments.

The role requires an eye for detail, time management and self-discipline to ensure regular, and timely invoices and follow up on outstanding invoices. Accuracy is key as well as the ability to work independently. Efforts are focused on resolving posting issues at the clinic level and performance or coaching opportunities. Excellent communication and negotiation skills are required as efforts are focused on resolving customer billing problems to reduce accounts receivable delinquency.

The role requires a balance between maintaining trustful relationships and ensuring timely payments. The position will report to the designated Invoicing and Collections Lead.

Responsibilities for Invoicing  

Verify accuracy of billing/invoicing data and revise if necessary. Research and resolve discrepancies for patient’s accounting details  Submit invoices as per PCVRS guidelines and within the timelines outlined.  Notify clinics with issues, rejections, or updates that will impact future billing.  Consult clinic if issues cannot be resolved by associate and utilize alternative resources as necessary until resolution is complete.  Record notes relevant to patient’s account as necessary.  Ensure compliance with process by communicating with clinic and RAL if issues are identified.  Utilize system reports (LPS and other relevant applications) to complete required tasks. 

  Responsibilities for Collections  

Review and monitor accounts for collection efforts.  Complete outbound collection calls in a professional manner while keeping and improving customer relations to ask WCG about outstanding payments.  Maintain patient privacy in all interactions.  Resolve client-billing problems and apply good customer service in a timely manner.  Collect customer payments in accordance with payment due dates and process.  Identify issues attributing to account delinquency and discuss them with management.  Review and monitor assigned accounts and all applicable collection reports.  Provide timely follow-up on payment arrangements.  Provide relevant documents to WCG for account follow up.  Investigate required historical data for each account or invoice.  Take action to encourage timely debt payments.  Process payments and refunds.  Maintain accurate account records and update status and collection efforts.  Report on collection activity and accounts receivable status.  Follow company-prescribed collection techniques and timelines to reduce Accounts Receivable. 

Skills Requirements  

Knowledge of invoicing procedures and collection techniques. Working knowledge of MS Office such as Word, Excel, Outlook and SharePoint.  Comfortable working with targets.  Ability to manage stress.  Excellent communication skills (written and oral).  Strong negotiation, problem-solving and analytical skills.  Ability to work independently and to adapt to a fast-changing environment.  Attention to detail with an eye for accuracy.  Respect for customers’ privacy and treating them with empathy.  Employment conditional on obtaining Federal Level Security Clearance Ratability Status Bilingualism (French/English)  Familiar with medical and vocational terminology


Education and Experience   

Proven experience with at least 2 years of corporate collection experience, including interaction with a large customer base or 1-year experience in a similar administrative role within a Life mark acute clinic.  Minimum Grade 12 diploma, bachelor's degree an asset but not required.  Other relevant experience within a sales or call center environments will be considered. 

Associé à la facturation et au Recouvrement - PCVRS (Poste à domicile/à distance basé au Canada)

L'associé bilingue à la facturation et au recouvrement est responsable de la facturation et du recouvrement pour le partenariat PCVRS avec WCG dans le cadre du cycle de gestion des revenus. La facturation sera basée sur les publications effectuées au niveau de la clinique et comprendra la génération, l'examen et l'envoi de factures aux bailleurs de fonds en fonction d'un délai spécifique établi en interne ou en externe par le bailleur de fonds. L'associé sera également chargé d'identifier les comptes impayés pour contacter WCG et/ou les patients et collecter les paiements impayés. 

Le rôle nécessite un sens du détail, une gestion du temps et de l'autodiscipline pour garantir des factures régulières et ponctuelles et assurer le suivi des factures impayées. La précision est essentielle, tout comme la capacité de travailler de manière indépendante. Les efforts sont concentrés sur la résolution des problèmes d'affectation au niveau des cliniques et sur les opportunités de performance ou de coaching. D'excellentes compétences en communication et en négociation sont requises car les efforts sont concentrés sur la résolution des problèmes de facturation des clients afin de réduire les impayés des comptes clients. Le rôle nécessite un équilibre entre le maintien de relations de confiance et la garantie de paiements en temps opportune. Le poste relèvera du responsable désigné de la facturation et du recouvrement. 

Responsabilités en matière de Facturation  

Vérifier l'exactitude des données de facturation et les réviser si nécessaire.  Rechercher et résoudre les écarts dans les détails comptables du patient  Soumettre les factures conformément aux directives du PCVRS et dans les délais indiqués.  Informez les cliniques des problèmes, des refus ou des mises à jour qui auront un impact sur la facturation future.  Consultez la clinique si les problèmes ne peuvent pas être résolus par un associé et utilisez des ressources alternatives.  si nécessaire jusqu'à ce que la résolution soit complète.  Enregistrez les notes pertinentes au compte du patient si nécessaire.  Assurer le respect du processus en communiquant avec la clinique et RAL si des problèmes surviennent.  identifié.  Utiliser les rapports du système (LPS et autres applications pertinentes) pour effectuer les tâches requises. 

Responsabilités pour les Collections  

Examiner et surveiller les comptes pour les efforts de recouvrement.  Effectuer les appels de collecte sortants de manière professionnelle tout en gardant et améliorer les relations clients pour interroger WCG sur les paiements impayés.  Préservez la confidentialité des patients dans toutes les interactions.  Résoudre les problèmes de facturation des clients et appliquer un bon service client en temps opportune.   Collecter les paiements des clients conformément aux dates d'échéance et au processus de paiement.  Identifier les problèmes attribuables à la délinquance des comptes et en discuter avec la direction.  Examiner et surveiller les comptes attribués et tous les rapports de recouvrement applicables.  Assurer un suivi en temps opportune des modalités de paiement.   Fournir les documents pertinents à WCG pour le suivi du compte.  Enquêter sur les données historiques requises pour chaque compte ou facture.  Prendre des mesures pour encourager le paiement ponctuel de la dette.  Traiter les paiements et les remboursements.  Tenir des registres de compte précis et mettre à jour l'état et les efforts de recouvrement.  Rapport sur l'activité de recouvrement et l'état des comptes clients.  Suivre les techniques de recouvrement et les délais prescrits par l'entreprise pour réduire les comptes Recevable. 

 Exigences de Compétences  

La maîtrise du bilinguisme français/anglais est requise.  Connaissance des procédures de facturation et des techniques de recouvrement.  Connaissance pratique de MS Office tel que Word, Excel, Outlook et SharePoint .  À l'aise de travailler avec des cibles.  Capacité à gérer le stress.  Excellentes compétences en communication (écrite et orale).  Solides compétences en négociation, en résolution de problèmes et en analyse.  Capacité à travailler de manière autonome et à s'adapter à un environnement en évolution rapide.  Souci du détail et souci de l'exactitude.  Respect de la vie privée des clients et traitement avec empathie.  Emploi conditionnel à l'obtention du statut de ratabilité de l'habilitation de sécurité fédérale.  Familier avec la terminologie médicale et professionnelle. 

 Formation et Expérience  

Expérience avérée avec au moins 1 an d'expérience dans un rôle administratif similaire au sein d'une clinique de soins aigus Lifemark, ou 2 ans d'expérience en matière de recouvrement en entreprise, y compris l'interaction avec une large clientèle, ou Diplôme minimum de 12e année, baccalauréat un atout mais pas obligatoire.  Toute autre expérience pertinente dans un environnement de vente ou de centre d'appels sera considérée. 

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