Fulfilment Assistant

6 months ago


Bowmanville, Canada MTC - Manufacturing & Technology Centre Full time

Reporting to the Fulfillment Manager, this position will work to provide support within MTC’s Fulfillment Departments and Call Centre.

**Duties and Responsibilities**

**Bonded Cage Fulfillment**
- Pick & pack orders as received from clients.
- Receive new inventory into system, assigning unique item #s.
- Receive returned loaner equipment and log into client’s system as ‘returned’.
- Maintain accurate inventory by running reports and active inventory counts

**Medical Equipment Fulfillment**
- Assist the Demo Coordinators with daily administrative tasks such as inventory control, receiving products into computer systems
- Provide exceptional customer service while working alongside Demo Coordinators/Manager to provide support and ensure timely delivery of requested equipment
- Act as backup to schedule deliveries for medical units across Canada
- Must be comfortable learning new software programs

**Call Centre**
- Act as backup to Call Centre for overflow duties such as
- Taking inbound calls from customers regarding their equipment questions, complaints and provide support
- Relay information across the board from Management to vendor client care departments, mainly through in-house computer program and Microsoft Office software

*Please note that this job description is not exhaustive and additional duties may be assigned as needed.

**Competencies**
- Excellent written and oral communication
- Excellent computer skills, specifically Microsoft Office
- Excellent customer service skills and comfortable speaking with customers on phone
- High degree of professionalism and integrity
- Ability to work in a deadline driven atmosphere and handle multiple projects and being cross-trained on various duties to provide backup when needed.
- Ability to work unsupervised at times and problem solve on own
- Excellent attention to detail and accuracy in order fulfillment processes
- Able to stand or sit for 8-hour shifts

**Salary**: From $15.50 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Bowmanville, ON L1C 0Y6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (preferred)
- Order fulfillment: 1 year (preferred)

Work Location: In person



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