Digital Product Owner

7 months ago

Toronto, Canada BMO Financial Group Full time

33 Dundas Street West Toronto Ontario,M5G 3C2

Supports the design and delivery of customer digital experiences for a designated portfolio. Ensures the customer is at the center of plans, designs and development that digitally enables customers. Leverages customer insights to drive the overall customer experience definition and prioritization that enables a focus on what matters most to our customers. Provides product and process expertise to manage the business and people impacts of work. Works across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals.
- Provides strategic input into business decisions as a trusted advisor.
- Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
- Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
- Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
- Develops and delivers the product vision and roadmap for a defined digital customer experience and manages the impacts.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
- Leads a self-managed agile team focused on a designated customer digital experience.
- Leads the design, implementation and management of core business/group processes.
- Provides advice and guidance to assigned business/group on implementation of solutions; Represents the “voice of the customer” for the digital customer experience, familiar with customer feedback/pain points.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Influences and negotiates to achieve business objectives.
- Assists in the development of strategic plans; Identifies emerging issues and trends to inform decision-making.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders (Product, Technology, Corporate Support Areas, business partners, etc.)
- Builds effective relationships with internal/external stakeholders including third party suppliers.
- Collaborates with internal and external stakeholders in order to deliver on business objectives.
- Builds effective relationships with internal/external stakeholders
- Ensures alignment between stakeholders.
- Analyzes customer data and information to provide insights and recommendations.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Monitors and tracks customer experience, process performance and other metrics; addresses any issues.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Provides input to the planning & implementation of changes in the channel operations environment.
- Decides how to address requirements/user stories/product needs.
- Writes user stories and helps to define requirements.
- Supports execution and build of team deliverables/work streams within required service level agreements and standards.
- Works with development and platform teams to ensure quality and timeliness of changes into the channel operations environment.
- Supports the tracking, prioritization and resolution of issues related to customer digital experience.
- Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
- Implements changes in response to shifting trends.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo.
- Ability to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets.
- A track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industry.
- In-depth knowledge of digital technology user interfaces, UX design practices, usability testing and digital analytics.
- Exp

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