Client Account Manager
2 months ago
A well established, fast growing and dynamic 3PL with multiple warehouses is looking for a motivated and energetic Client Account Manager with excellent communication skills who is able to multitask effectively in a fast-paced, dynamic environment.
The Client Account Manager acts as the primary point of contact of 3DM’s clients. You will be responsible for identifying and meeting clients’ needs to achieve satisfaction, as well as, focusing on potential growth opportunities for every account. The Client Account Manager must handle all aspects of the clients’ experience with the company.
**Duties/Responsibilities**:
- Responsibilities and duties include, but are not limited to:_
- Manage clients’ accounts and oversee the daily clients’ activities and requests.
- Forecast and monitor account metrics for each client.
- Communicate progress of quarterly, monthly, and yearly initiatives to stakeholders.
- Prepare account reports as requested by clients or managers.
- Attend monthly meetings with clients to discuss various operational topics, required changes, and overall operations at the distribution center.
- Maintain a continuous collaboration with operations and sales departments to find new business opportunities with current clients.
- Assist in onboarding new clients.
**Skills and Requirements**:
- Minimum of 3+ years of experience as a Client Account Manager
- Previous experience in Logistics industry (an asset)
- Bilingual, both written and oral
- Effective communication and organizational skills
- Detail oriented
- Analytical, processing, and reporting skills
- Ability to meet deadlines and prioritize multiple tasks
- Excellent time management skills
- Must have a valid driving license and a car (required for clients visits)
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Pointe-Claire, QC H9R 5W5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Client Account Manager: 2 years (required)
**Language**:
- French (required)
- English (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Expected start date: 2023-11-27
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