Usher - Toronto Blue Jays
3 weeks ago
Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.
At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month
**Are you interested in joining the Toronto Blue Jays Game Staff Team? This is your chance.**
**The Toronto Blue Jays are looking for Ushers.**
**Overview**
The Toronto Blue Jays Organization is seeking hard-working individuals with a dedication to customer service and a passion for enhancing the fan experience. This role requires a willingness to assist fans in a polite and friendly manner, strong interpersonal communication skills, and ability to problem solve.
Applicants must be available to work a minimum of 80% of all regular season home games, and 50% of all other events (i.e. concerts), including evenings, weekends and holidays as required. Staff are also expected to attend a pre-game/event meeting 30 minutes prior to gates open.
This is a part-time contract position from January to November with the possibility of extension.
**This role may be for you if**:
- You have a passion for customer services
- You are hands-on and unafraid of taking on new challenges
- You thrive in a fast-paced high-volume working environment
**RESPONSIBILITIES**:
- Greet and assist all fans with a welcoming, friendly attitude
- Check each ticket completely, noting date, level, section, row and seat, at all times.
- Direct or accompany, if possible, all fans to their correct seat
- Monitor section and surrounding area for congestion, encouraging fans to continue moving through spaces
- Receive and act on any fan complaints with a warm attitude and problem-solving approach
- Monitor safety of all fans
- Maintain an understanding of Rogers Centre policies and procedures, and act accordingly
- Report any incident (major or minor) on an Incident Report Card and submit report to your supervisor.
**QUALIFICATIONS**:
- Excellent problem solving, judgment and negotiation skills
- Strong ability to be assertive and influential
- Excellent oral and written communication skills complimented with a friendly and professional manner
- A commitment to service excellence and customer satisfaction
- Solid team player with excellent interpersonal skills
- You must be able and interested in supporting a team environment
- Available to work a minimum 80% of all scheduled regular season home games including evenings, weekends and holidays as required.
- Available to work a minimum of 50% other events
- Ability to work in a busy, fast-paced environment while standing or moving up and down stairs for 4-5-hour shifts**Schedule**: Part time
**Shift**: Variable
**Length of Contract**: No Selection
**Work Location**:1 Blue Jays Way (210), Toronto, ON
**Travel Requirements**: None
**Posting Category/Function**:Baseball / Stadium Operations & Game Day Events
**Requisition ID**: 280236
Posting Notes: Rogers Sports & Media
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