Customer Relationship Manager

2 weeks ago

Burnaby, Canada Percy John Flooring Full time

Job Title: Customer Relationship Manager

Introduction to Our Company:
At Percy John Flooring Groups, we pride ourselves on delivering high-quality flooring products and exceptional installation services through dedicated contractors. With a strong foundation built over the last decade, we have become a trusted name in the industry. Our commitment to exceptional service and premium products, coupled with people-centric values, forms the core of our business.

Position Overview:
We are currently seeking a dynamic and experienced Customer Relationship Manager to join our team. As a Relationship Manager, you will play a crucial role in building and maintaining strong connections with our customers, ensuring their satisfaction and fostering long-term partnerships. You will collaborate with various teams within Percy John Flooring Groups to deliver personalized solutions and contribute to the growth of the organization.

Key Responsibilities:

- Develop and nurture relationships based on trust with designers and builders, understanding their needs and ensuring exceptional customer satisfaction.
- Collaborate with the project managers and administration teams to address customer inquiries, resolve issues, and provide timely solutions.
- Have a deep understanding of our products to identify opportunities for upselling and cross-selling products or services to key customers.
- Conduct regular account reviews to assess if they need sample updates, presentations, or a follow up
- Stay updated on industry trends and competitors to provide clients with valuable insights and recommendations.
- Work closely with the sales and marketing teams to contribute to the business development initiatives.
- Set up and conduct virtual or in-person presentations, lunch and learns, and deliver samples to new and existing customers. This includes conducting cold-calls to potential customers
- Develop and update the department standard operating procedures, ensuring a smooth workflow
- Provide customer service training when required

Qualifications:

- Proven experience in customer service and building relationships.
- Strong negotiation skills is a plus
- Strong interpersonal and communication skills.
- Ability to understand client needs and build lasting relationships.
- Excellent organizational and problem-solving abilities.
- Must have a car and a valid drivers license

  • Small Business Relationship Manager

    6 days ago

    Burnaby, Canada Gulf & Fraser Full time

    Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit! At Gulf & Fraser, we strive to create a future where everyone in our communities can achieve financial wellness. For over 80 years, Gulf & Fraser has invested in...

  • Small Business Relationship Manager

    7 days ago

    Burnaby, Canada G&F Financial Group Full time

    Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit! At Gulf & Fraser, we strive to create a future where everyone in our communities can achieve financial wellness. For over 80 years, Gulf & Fraser has invested in...

  • Small Business Relationship Manager

    6 days ago

    Burnaby, Canada Gulf & Fraser Full time

    Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit! At Gulf & Fraser, we strive to create a future where everyone in our communities can achieve financial wellness. For over 80 years, Gulf & Fraser has invested in...

  • Manager, Customer Experience, Billing Services

    4 weeks ago

    Burnaby, Canada FortisBC Full time

    **Branch**: Gas **Affiliation**: Management & Exempt **Employment Status**: Full-Time Temporary **Salary Min**: $54.72 **Salary Max**: $73.03 **Short-term Incentive Eligible**: **Workplace Flexibility**: Yes **Temp Duration**: 18 months **Posting End Date**: Open until filled We’re a Canadian-owned and BC-based energy company taking steps toward a...

  • Customer Experience Representative

    3 weeks ago

    Burnaby, Canada Terminix Full time

    **About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...

  • Customer Experience Representative

    4 weeks ago

    Burnaby, Canada Terminix Full time

    **About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...

  • Customer Experience Associate

    7 days ago

    Burnaby, Canada TD Bank Full time

    411463BR Retail Banking - Customer Service Burnaby, BC June 9, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    Burnaby, Canada TD Bank Full time

    409630BR Retail Banking - Customer Service Burnaby, BC May 16, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    Burnaby, Canada TD Bank Full time

    411682BR Retail Banking - Customer Service Burnaby, BC June 13, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    Burnaby, Canada TD Bank Full time

    403915BR Retail Banking - Customer Service Burnaby, BC March 22, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    7 days ago

    Burnaby, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    4 weeks ago

    Burnaby, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    4 weeks ago

    Burnaby, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    4 weeks ago

    Burnaby, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    4 days ago

    Burnaby, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    4 weeks ago

    Burnaby, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Success Manager

    4 weeks ago

    Burnaby, Canada Breadstack Full time

    At Breadstack, we are building the technology that will power all commerce. We are a fast-growing software company that specializes in providing innovative solutions through our unified commerce platform. With the launch of our SaaS solutions, we are growing rapidly. To help with our growth, we seek an experienced Customer Success Manager to join our team....

  • FM Technical Manager

    3 weeks ago

    Burnaby, Canada L.B. Foster Company Full time

    Key Responsibilities: FM Field Application Support : Work with field application and service teams in North America to assist APAC customers and agents with trial product installation, trial data collection, analysis, proposal preparation and report communication to customers. FM Technical Service Support: Develop customized technical solutions for...

  • Account Manager

    4 weeks ago

    Burnaby, Canada TFG Financial Corporation Full time

    **Results, recognition and rewards** TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment. TFG Financial Corporation, as part of the Travelers Financial Group of Companies, is one of the largest independent commercial equipment finance companies in Canada. Our mission and purpose...

  • Fm Technical Manager

    4 weeks ago

    Burnaby, Canada L.B. Foster Company Full time

    **Key Responsibilities**: - **FM Technical Service Support**: Develop customized technical solutions for Asia Pacific customers. Collaborate with local LB Foster team and agents to provide technical supports for field services, installation, test data collection, site inspection, optimization recommendations, filling/maintenance, and front-line training. -...