Business Relationship Management

7 months ago

Burnaby, Canada PHSA Full time

**Business Relationship Management (BRML)**

PHSA Corporate

Burnaby, BC

In accordance with the Mission, Vision and Values and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager Client Services, the BRML establishes and manages relationships across assigned areas within VCH, PHSA and PHC (VPP) ; acts as an advocate on the customers behalf to address their needs, identify service improvement opportunities and ensure services meet their priorities; serves as a trusted advisor and a key point of contact for their clinical, business, and IT stakeholders; and proactively engages and communicates with stakeholders regarding service changes, requirements, and challenges.

**What you’ll do**
- Provides leadership in the management of strategic development aligned to clinical and business best practices; leads the development of technology roadmaps; and supports the implementation of technology solutions, new services and change management initiatives.
- Manages assigned portfolio projects including tracking progress and providing direction to project team members and / or contractors.
- Builds presentations and leads engagement and communications with executives, clinical and business leaders, project managers, and other stakeholders to ensure awareness of progress, risks, and results.
- Establishes and manages relationships between IMITS Client Services and senior management, customers, service providers and other stakeholders throughout the organizational hierarchy
- Negotiates and/or develops proposed changes to service provider’s contract scope. Ensures client engagement for cases where decisions directly affect the services received by the client.
- Participates in advisory groups, special task groups, and strategic planning teams providing independent strategic business and change management advice. Advocates for the organization’s interests, and influences change and assesses trends.
- Develops metrics used to track value delivery including Service Level Agreements (SLA)/ Service Level Objectives (SLO)/ Operational Level Agreements (OLA) and reports on key performance metrics.
- Identifies process improvements to ensure that the services provided by the Client Services team are effective and efficient and meet the needs of the client. Recommends solutions and participates in the development of related tools.
- Provides leadership, mentorship, advice, and/or guidance to the IMITS client services team and their service providers.
- Performs other responsibilities as assigned, including overnight travel.

**What you bring**

**Qualifications**:

- A level of education, training and experience equivalent to a Bachelor’s degree in business administration or related discipline. A minimum of five (5) years of progressive leadership experience in health care or a related environment working with client executives. BRMP Certification or equivalent experience and knowledge of Business Relationship Management and, Information Technology Infrastructure Library (ITIL).
- Exceptional leadership skills
- Excellent communication skills including the ability to facilitate, negotiate and collaborate to solve business problems.
- Excellent organizational skills including the ability to meet deadlines and prioritize workload to meet departmental and customer requirements.
- Excellent presentation skills with the ability to swiftly shift approach based on audience.
- Demonstrated business/technology analytical skills
- Ability to establish and maintain effective relationships with a broad array of internal and external stakeholders.
- Proven ability to resolve day-to-day operational issues and take prompt actions on addressing customer inquiries.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigeno

  • Business Relationship Manager

    3 hours ago

    Burnaby, Canada Gulf and Fraser Fishermen CU Full time

    _Mobile - Various Locations across the Lower Mainland_ * Why Gulf & Fraser?* - Drive, contribute, grow - together._ At Gulf & Fraser, you have the opportunity to drive, develop and further your career alongside a team of passionate, empowered and engaged fellow professionals. Gulf & Fraser, is proud to offer a caring, open-minded culture that encourages...

  • Business Relationship Manager

    1 month ago

    Burnaby, Canada Gulf & Fraser Full time

    **About Beem** Beem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $10 billion in total assets under administration. 1,000 Beem employees work to serve over 160,000 members who live and work across the province. The credit union offers personal and commercial...

  • Business Relationship Manager

    7 months ago

    Burnaby, Canada G&F Financial Group Full time

    We are thrilled to share the exciting news that Interior Savings and Gulf & Fraser Credit Unions have merged to create a dynamic and unified financial institution—Beem Credit Union! As we embark on this journey together, we invite passionate and talented individuals like yourself to join us in shaping the future of banking excellence. At Beem Credit...

  • Business Relationship Manager

    4 weeks ago

    Burnaby, Canada Gulf & Fraser Full time $69,628 - $87,035

    About Beem Beem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $10 billion in total assets under administration. 1,000 Beem employees work to serve over 160,000 members who live and work across the province. The credit union offers personal and commercial...

  • Small Business Relationship Manager

    7 months ago

    Burnaby, Canada Gulf & Fraser Full time

    Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit! At Gulf & Fraser, we strive to create a future where everyone in our communities can achieve financial wellness. For over 80 years, Gulf & Fraser has invested in...

  • Relationship Manager

    2 months ago

    Burnaby, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Small Business Relationship Manager

    7 months ago

    Burnaby, Canada Gulf & Fraser Full time

    Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit! At Gulf & Fraser, we strive to create a future where everyone in our communities can achieve financial wellness. For over 80 years, Gulf & Fraser has invested in...

  • Customer Relationship Manager

    8 months ago

    Burnaby, Canada Percy John Flooring Full time

    Job Title: Customer Relationship Manager Introduction to Our Company: At Percy John Flooring Groups, we pride ourselves on delivering high-quality flooring products and exceptional installation services through dedicated contractors. With a strong foundation built over the last decade, we have become a trusted name in the industry. Our commitment to...

  • Principal Relationship Manager, Nas

    7 months ago

    Burnaby, Canada ADP Full time

    The position serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's large and complex clients. Using well developed business relationship management skills influence client's willingness to partner with ADP depending...

  • Client Success Relationship Manager

    3 weeks ago

    Burnaby, Canada ADP Full time

    **ADP is hiring a Client Success Relationship Manager** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? - Do you want to continuously learn through ongoing training, development, and mentorship opportunities? - Are you looking to be yourself in a culture that values equity, inclusion, and...

  • Client Success Relationship Manager

    7 months ago

    Burnaby, Canada ADP Full time

    **ADP is hiring a Client Success Relationship Manager.** *** - Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress? - Do you want to continuously learn through ongoing training, development, and mentorship opportunities? - Are you looking to be yourself in a culture that values equity, inclusion, and...

  • Special Relationship Manager

    6 months ago

    Burnaby, Canada Gulf & Fraser Full time

    Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit! At Gulf & Fraser, we strive to create a future where everyone in our communities can achieve financial wellness. For over 80 years, Gulf & Fraser has invested in...

  • Client Relationship Manager

    4 weeks ago

    Burnaby, British Columbia, Canada Royal Bank of Canada Full time

    About the RoleWe are seeking an exceptional Client Relationship Manager to join our team in Burnaby. As a key member of our Personal & Commercial Banking department, you will be responsible for delivering exceptional client experiences and driving sales growth.Job DescriptionIn this role, you will:Proactively engage with clients to understand their banking...

  • Client Relationship Manager, Commercial Banking

    2 months ago

    Burnaby, Canada Scotiabank Full time

    Requisition ID: 211099 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_** Contributes to the overall success of Canadian Business Banking ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures...

  • Manager, Business Banking

    3 hours ago

    Burnaby, Canada Gulf and Fraser Fishermen CU Full time

    **Why G&F?**: - Drive, contribute, grow - together._ At Gulf & Fraser, you have the opportunity to drive, develop and further your career alongside a team of passionate, empowered and engaged fellow professionals. Gulf & Fraser is proud to offer a caring, open-minded culture that encourages community involvement where you can contribute to causes that are...

  • Senior Commercial Banking Relationship Manager

    4 weeks ago

    Burnaby, British Columbia, Canada Scotiabank Full time

    About Scotiabank">Scotiabank is a leading bank in the Americas, dedicated to helping our customers achieve success through a wide range of advice, products and services.">Job Title: Senior Commercial Banking Relationship Manager">The estimated salary for this role is $80,000 - $120,000 per year, depending on location and experience.">Job Description:">We are...

  • Senior Relationship Manager, Commercial Financial Services Expert

    2 months ago

    Burnaby, British Columbia, Canada Royal Bank of Canada> Full time

    Job Title: Senior Relationship Manager, Commercial Financial Services ExpertElevate your career with an exciting opportunity to join our team as a Senior Relationship Manager in Commercial Financial Services. We are seeking an exceptional professional to drive business growth, deliver top-tier financial advice, and build long-lasting relationships with...

  • Business Development Manager

    1 month ago

    Burnaby, Canada TIDES Consulting Ltd. Full time

    **Responsibilities**: - Initiate new client contacts and develop and maintain relationships with existing clients - Provide ongoing progress updates on new business development activities and other key indicators to the management team. - Maintain communication with client contacts, current targeted project status, and known future bidding opportunities....

  • Assistant for Busy Property Manager

    7 months ago

    Burnaby, Canada Ascent Real Estate Management Full time

    Job description Busy Burnaby based Property Management company is looking for a assistant to a Property Manager. **B.C. CANADA RESIDENTS ONLY APPLY PLEASE!** **We require**: That you have MINIMUM 1 year experience as a Property Manager assistant **You must be fluent in written/spoken English.** Duties include: - Contractor call outs - sending financial...

  • Assistant for Busy Property Manager

    7 months ago

    Burnaby, Canada Ascent Real Estate Management Full time

    Job description Busy Burnaby based Property Management company is looking for a assistant to a Property Manager. **B.C. CANADA RESIDENTS ONLY APPLY PLEASE!** **We require**: That you have MINIMUM 1 year experience as a Property Manager assistant **You must be fluent in written/spoken English.** Duties include: - Contractor call outs - sending financial...