Client Intervention Worker

3 weeks ago

Toronto, Canada Dixon Hall Full time

**Employment Type**: Full-time
**Department**: Seniors' Services
**Union**: Included (CUPE)
**Salary**:Level 3 - $26.42/hr
**File #**: 23-SRS-04 (1 OPEN)
**Posting Date**: February 17, 2023
**Posting Close**: March 3, 2023

**Dixon Hall Neighbourhood Services (DHNS)** is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been touching the lives of thousands of our community’s most vulnerable residents by providing a range of programs and services across every stage of life. We create lasting solutions to end poverty, social injustices, and isolation in Toronto. We value respect, diversity, integrity, care, compassion, and accountability.

Reporting to the Manager, Client Services, the Client Intervention Worker will support seniors and adults living with disabilities and illness in the community who require case management assistance and support to improve their quality of life. The Client Intervention Worker is required to perform their duties in a manner consistent with DHNS’s Mission, Vision and Values, ensure safety, and demonstrate service delivery excellence.

**DUTIES AND RESPONSIBILITIES**

**Individual Case Management**:

- Offer case management services to seniors and adults living with disabilities and illness and their family members who require tangible assistance, emotional support, counselling, and referrals.
- Advocate for seniors and adults living with disabilities and illness who are vulnerable and receive unfair treatment, to work with them to find solutions.
- Assist clients in the development of short-term and long-term goals and strategies to achieve success of maintaining and/or accessing housing
- Conduct assessments and develop working plans in conjunction with clients and make necessary intra and inter agency referrals.
- Collaborate with other human service organizations to promote the quality of independent living of seniors.
- Maintain and update service statistics, document service needs and service gaps where appropriate.
- Conduct initial interRAI CHA assessments and yearly CHA re-assessments.

**Administration**:

- Maintain appropriate documentation for statistics and files.
- Provide information for funder reports as necessary.
- Maintain accurate and up-to-date client files.

**Organizational Responsibilities**
- Work collaboratively with Seniors Department staff, other Dixon Hall staff and departments, as well as program support volunteers.
- Operate in an effective, efficient, and client-focused manner to achieve the best outcomes for clients.
- Actively participate in department and agency meetings and events.
- Work under the guidance of the agency and program policies and procedures, including the Mission, Vision, and Values of DHNS and the agency’s strategic direction.
- Meet regularly with the Manager, Client Services, to discuss individual client needs, team initiatives, and the overall effectiveness of client services.
- Undertake other tasks and responsibilities as assigned within the purview of the job description.

**QUALIFICATIONS**
- B.S.W., Gerontology and related training and experience.
- 2 - 3 years of experience working with seniors and adults living with disabilities or illness or in the social service sector.
- Case management experience with vulnerable or high-risk populations, including seniors, adults with disabilities, and/or people with addictions and/or mental health challenges.
- Excellent interpersonal skills.
- Good knowledge of issues affecting seniors in downtown Toronto.
- Strong English language skills, verbal and written communication skills; knowledge of other languages an asset.
- Demonstrated ability to work independently and collaboratively as part of a team
- Must be qualified to work in Canada legally for the employer.
- Able to provide a Vulnerable Sector Screening check with a “Clear” or satisfactory result that meets the operational requirements of the agency.
- MUST be fully vaccinated (two [2] doses) against COVID-19 with a vaccine that has been approved for use in Canada.

Dixon Hall Neighbourhood Services is committed to developing an inclusive selection process and work environment. If contacted for an interview, please advise the hiring manager if you require any accommodation during the interview process. The hiring process is governed by Dixon Hall Neighbourhood Services Race Relations and Employment Equity Policies.

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