Bilingual Inside Technical Sales Representative
1 month ago
John Brooks Company Limited is a well-respected leading supplier of Fluid Handling Solutions to the Canadian Manufacturing and Processing Industry with branches across Canada. We have been in business for over 80 years and are committed to providing our customers with a diverse selection of engineered products and innovative system designs. For more information, check out our website and YouTube channel:
**Division**: Industrial - Filtration
**Office Location**: Laval, QC
**Languages Required**: English & French
WHY JOHN BROOKS COMPANY?
- We have an enthusiastic work environment with tight-knit culture, employee-led committees, annual health & wellness subsidy - to name a few
- We love celebrations including employee achievement awards, formal service award program, and milestone birthdays
**FUN FACTS**:
- The average tenure is 11 years
- We love to promote from within - for example, all our current Sales Managers were promoted into their positions
- We have close to 200 employees from coast to coast
- We’re continuing to grow - we’ve doubled in size over the last 6 years
- Specific to sales, 80% of our Outside Technical Sales Reps surpassed their forecast in 2021
We offer an attractive compensation and benefits package including:
- Competitive remuneration plan including base salary and incentive
- Competitive vacation plan
- Extended health and insurance benefits and Company Group RRSP with employer contributions
**PURPOSE**:
DUTIES & RESPONSIBILITIES
**Provide Exceptional Customer Service**:
- Efficient and accurate entry of customer orders
- Effectively managing time to ensure best possible response times to customer inquiries
- Working with the purchasing department to expedite customer orders when required
- Keeping customers informed of order/inquiry status
- Displaying a positive attitude
**Support Outside Sales Team**:
- Demonstrating awareness of company, branch, and territory targets and strategies
- Identifying and relaying customer opportunities, issues and concerns
- Building customer relationships
- Executing quotation follow-up; including maintaining and updating sales quote and relative customer information in the CRM database
**Product Selection and Quotation Preparation**:
- Identifying customer needs (delivery times, product, price, etc.)
- Focusing on details - valid price, product number, description
- Coordinating with suppliers as needed
- Providing a quality bid, in the shortest possible and reasonable timeframe
- Providing technical information
- Developing advanced knowledge of our order entry and CRM software
**Implement the Company's Strategies and Visions**:
- Acting on the opportunity to make upsells and upsells or sell products from our other divisions
- Promote the service and repair of all products offered by John Brooks
**Examples of our Filtration Division Portfolio**:
- Liquid, Air, and Gas Filtration
- Purification and Dryer equipment for Municipal and Industrial Applications
- Heat Exchangers
- Automatic self-cleaning Filters and Centrifugal Separators
- Cartridge Filters and Bag Filters for General Industrial, Food and Beverage and Pharmaceutical Applications
QUALIFICATIONS
**Essential**:
- College Diploma in a related field
- Fluent in English & French
- A minimum of 1-3 years of related experience (industrial sales)
- Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
- Must exude an enthusiasm, passion, confidence, and an optimistic attitude
- A positive mindset with a strong technical aptitude and a general understanding of industrial processes
- Must be driven and determined to win orders
- Must be a collaborative and a supportive team player
- Excellent interpersonal and communication skills
- Excellent attention to detail
- Be able to “think on your feet”, problem solve, and demonstrate creativity
- Excellent planning, organizational, and time management skills
- Must take ownership of own actions and demonstrate initiative
- A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation
**Desirable**:
- Working knowledge of fluid handling equipment and technical/mechanical processes
- Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems
WORK ENVIRONMENT
- Fast-paced environment in a dynamic competitive industry
- Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions
Must be fully vaccinated against COVID-19 with all required doses of a vaccine approved by Health Canada. John Brooks will provide reasonable accommodation to individuals who cannot be vaccinated due to medical reasons or any other ground protected by the Canadian Human Rights Act.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
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