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Client Experience Ambassador

4 months ago

Toronto, Canada Bambino Fine Shoes Full time

**JOB TITLE: EXPERIENCE AMBASSADOR**

**Our Core Objectives**:

- To be positive influencers in every potential customer’s experience
- To be inquisitive and look for opportunities to learn about product knowledge and add value to every experience
- To be attentive and look for ways to participate in every customer’s journey as described by each guest
- To be part of a team and encourage collaboration through personal example

**Our Core Values**:

- Innovation: The client can navigate the virtual wall and choose what they would like to see or purchase. The client is always in command of their desired experience
- Quality: Well crafted footwear from the best manufacturers around the globe. Vendors with ethical manufacturing practices and environmental responsibilities
- Community: We invite the client to participate in our journey to give back to our community, by looking for ways to donate gently worn pairs of shoes.

**Relevant Experience**:

- Minimum of 1 year retail experience, preferably in high end or children’ apparel environments
- Familiarity with POS and client management software

**Interacting with every potential customer**:

- Greet and welcome every guest that walks in through the door. A greet can be nonverbal.
- Look for signs or an opportunity to be invited into a client experience
- Avoid generic scripts and look for opportunities to add value to the client’s experience
- Encourage exchange of information with the client and describe what benefits this will bring to them

**Duties and Responsibilities**
- Ensure the store is presentable at the beginning of each day to welcome guests
- Replace all sold out pairs of shoes
- Ensure all styles on the floor are properly tagged
- Through the use of HIGH gain questions, prescribe the correct footwear
- Use the Brannock device to accurately measure the child’s feet
- Replace every unsold shoe in its original presentation standard
- Place all footwear in their corresponding spot in the back room
- Process payments accurately through the POS
- Invite clients to leave their information
- Bring the back room up to standards
- Ensure the store is left clean and ready for the next day of business

**Job Types**: Part-time, Permanent

**Salary**: $17.00 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- Paid time off
- Store discount

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2023-05-15