Program Manager, Digital Support Experience, Google
4 months ago
**Minimum qualifications**:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in a program or project management, data analyst, business intelligence, or customer support operations role.
- Experience working with SQL, connecting and summarizing large and diverse datasets.
**Preferred qualifications**:
- Experience with research, experimentation, A/B tests, working with large datasets, statistical analysis methods and tools, or maintaining data pipelines is a plus.
- Experience using GCP products.
- Ability to articulate complex findings and recommendations.
- Ability to work with cross functional teams.
**About the job**:
In this role, you will use your knowledge of data analysis, AI, and project management to lead complex, data driven, multi-disciplinary projects end-to-end. You will work closely with a cross-functional team of engineers, UX and data scientists to identify opportunities to improve our product and service offerings, manage those projects throughout their entire lifecycle and ultimately drive the strategy of our product.
You will be the voice of our customers through the data, and use your insight and creativity to drive our product roadmap and bring its initiatives all the way to implementation.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Act as the owner of our data and insights platform and design, create and maintain datasets with appropriate architecture with high data complexity and need for accuracy.
- See beyond the numbers to weave stories that brings the team around the same understanding of the roadblocks on our mission, and translate opportunities into solutions and drive our product roadmap.
- Prioritize the most promising projects and bring together the relevant stakeholders to take them all the way through to A/B testing and final rollout stage.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
-
Waterloo, Canada Google Full timeb>Bachelor's degree or equivalent practical experience.3 years of experience in workflow management, support management, or global program management.Experience working with SQL, connecting and summarizing datasets.Certification in Program Management.Experience setting up, managing, and optimizing case management workflows and tools within a technical...
-
Waterloo, Canada Google Full timeMinimum qualifications:Bachelor's degree or equivalent practical experience.3 years of experience in workflow management, support management, or global program management.Experience working with SQL, connecting and summarizing datasets.Preferred qualifications:Certification in Program Management.Experience setting up, managing, and optimizing case management...
-
Program Manager, Cloud Supportability, Google Cloud
2 months ago
Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience in Program Management, Customer Support, Product Management, or Systems Management. - Experience using Google Cloud products or other cloud solutions. **Preferred qualifications**: - Experience managing, or working closely with, Product Management,...
-
Systems Program Manager, Digital Support
2 months ago
Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 3 years of experience in workflow management, support management, or global program management. - Experience working with SQL, connecting and summarizing datasets. **Preferred qualifications**: - Certification in Program Management. - Experience setting up, managing, and...
-
Waterloo, Canada Google Full timeNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Toronto, ON, Canada.Minimum qualifications:Bachelor's degree in a technical field, or equivalent practical experience.2 years of experience in program management.Preferred qualifications:2 years of experience...
-
Data Scientist, Google Cloud Support
4 weeks ago
Waterloo, Canada Google Full timeMinimum qualifications: Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience. 3 years of experience developing/deploying machine learning and time series forecasting models using statistical software (e.g., Python, R). 3 years of experience applying statistical modeling, hypothesis...
-
Business Planning and Workforce Manager, Google
4 weeks ago
Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 7 years of experience in a customer or client-facing role supporting logistics operations. - Experience generating and analyzing reports around operations, capacity planning, or scheduling. - Experience in global program management. **Preferred qualifications**: -...
-
Product Manager I, Google Cloud
5 months ago
Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 3.5 years of experience in product management, co-founder or related technical role. - 1 year of experience building and shipping technical products. - Experience developing/launching products/technologies within one or more of the following: Cloud, SaaS, enterprise,...
-
Product Manager I, Google Cloud
5 months ago
Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 3 years of experience in product management, co-founder, or a related technical role. - 1 year of experience building and shipping technical products. - Experience developing, launching products, or technologies within one or more of the following: Cloud, SaaS, enterprise,...
-
Technical Solutions Specialist, Billing, Google
1 month ago
Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs. **Preferred qualifications**: - Experience with...
-
Technical Program Manager Ii, Cloud Applications
4 weeks ago
Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in a technical field, or equivalent practical experience. - 2 years of experience in program management. **Preferred qualifications**: - 2 years of experience managing cross-functional or cross-team projects. - Experience executing product launch or go-to-market processes and launch execution. - Knowledge of...
-
Software Developer III, Google Cloud AI
2 weeks ago
Waterloo, Canada Google Full timeMinimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting. 2 years of experience with data structures or algorithms in either an academic or industry setting. Preferred...
-
Waterloo, Canada Google Full timeSoftware Developer III, Front End, Google Cloud AIMinimum qualifications:Bachelor’s degree or equivalent practical experience.2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting.2 years of experience with data structures or algorithms in either an...
-
Waterloo, Canada Google Full timeMinimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in C++ programming language, or 1 year of experience with an advanced degree in an industry setting. 2 years of experience with data structures or algorithms in either an academic or industry setting. 2 years of experience with...
-
Waterloo, Canada Google Full timeMinimum qualifications: Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., software, application, operational, process). Experience reading or debugging code with one of the following: Java, C, C++, .NET,...
-
Waterloo, Canada Google Inc. Full timeTechnical Solutions Specialist, Billing, Google Cloudcorporate_fare Google place Waterloo, ON, CanadaApplyMinimum Qualifications:Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.5 years of experience in a customer-facing role working with stakeholders, driving customer technical...
-
Waterloo, Canada Google Full timeMinimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 4 years of experience in customer-facing roles, troubleshooting with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols and performance analysis of containerized systems (e.g....
-
Waterloo, Canada Google Full timeMinimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 4 years of experience in customer-facing roles, troubleshooting with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols and performance analysis of containerized systems (e.g....
-
Waterloo, Canada Google Full timeMinimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in software development, and with data structures/algorithms. 5 years of experience building and developing infrastructure, distributed systems or networks, or experience with compute technologies, storage, or hardware architecture. 5 years of experience...
-
Senior Experience Designer
2 weeks ago
Waterloo, Ontario, Canada Google Full timeAbout the JobWe're looking for an experienced Interaction Designer to join our team at Google. As an Interaction Designer, you'll be responsible for crafting industry-leading user experiences from concept to execution.You'll collaborate with cross-functional stakeholders to understand requirements and provide creative solutions. Your goal will be to...
