Receptionist/administrator

2 weeks ago

Toronto, Canada Value Health and Wellness Full time

We at Value Health and Wellness are looking for an outgoing, caring, organized, and passionate individual to join our growing Chiropractic Clinic in the Scarborough Community of Toronto.

**Job Description: Chiropractic Clinic Receptionist**

Position Overview: The Chiropractic Clinic Receptionist plays a crucial role in ensuring smooth and efficient operations at the clinic. They are the first point of contact for patients and visitors, providing excellent customer service and administrative support to the chiropractors and other clinic staff. The receptionist is responsible for managing appointments, handling patient inquiries, and maintaining organized and accurate records. This position requires a friendly and professional demeanor, excellent communication skills, and the ability to handle multiple tasks with attention to detail.

**Responsibilities**:
**Welcoming and Greeting Patients**:Greet patients and visitors with a warm and friendly attitude as they arrive at the clinic. Create a positive and welcoming atmosphere, making them feel comfortable during their visit.

**Patient Registration**:Collect and update patient information, including personal details, medical history, and insurance information. Ensure all necessary forms are completed accurately and efficiently.

**Handling Inquiries**:Address patient inquiries, either in person or over the phone, regarding services offered, appointment availability, and general clinic information. Provide excellent customer service, ensuring patients' needs are met promptly and professionally.

**Managing Patient Records**:Maintain organized and secure patient files, both in physical and digital formats. Ensure patient confidentiality and compliance with relevant privacy laws.

**Billing and Payments**: Process patient payments, handle insurance-related matters, and provide necessary documentation for reimbursement. Work closely with the billing department to resolve any billing or insurance issues.

**Office Support**:Assist with various administrative tasks, such as managing the waiting area, maintaining office supplies, and handling incoming and outgoing mail.

**Appointment Reminders**:Follow up with patients to remind them of upcoming appointments, helping to minimize no-shows and last-minute cancellations.

**Collaboration with Clinic Staff**: Work closely with chiropractors and other clinic staff to coordinate patient care and support daily clinic operations.

**Troubleshooting**: Address minor technical issues with office equipment, such as computers, printers, and phones, and promptly report any significant problems to the appropriate personnel.

**Qualifications**:

- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Previous experience as a receptionist or in a customer service role is preferred.
- Excellent communication and interpersonal skills with a courteous and friendly demeanour.
- Strong organizational abilities and attention to detail to manage multiple tasks efficiently.
- Familiarity with medical terminology, insurance procedures, and billing processes is advantageous.
- Ability to maintain composure in a fast-paced environment, demonstrating problem-solving skills.
- Empathy and compassion while interacting with patients, understanding their needs and concerns.

**Schedule**:

- 9 hour shift
- Monday, Tuesdays and Thursdays

**Education**:

- Secondary School (preferred)

Work Location: In person

**Job Type**: Part-time
Part-time hours: 25-30 per week

**Salary**: $15.50-$24.46 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON M1P 2W6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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