Assistant Manager, Member Experience

2 weeks ago


Sault Ste Marie, Canada Your Neighbourhood Credit Union Full time

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them Thanks for checking us out

The Role
The Assistant Manager, Member Experience reporting to the Branch Manager, is responsible to support a member-centric branch environment that fosters a positive member experience. This position leads our front-line sales team to meet branch business targets, provide coaching, guidance and ensure a commitment to service excellence.

The Assistant Manager, Member Experience will be able to identify key strategic opportunities and build long-term business relationships, including prospecting, business development and team planning. This position is the go-to for the Branch Manager with day to day running of the branch and supports networking and business development opportunities.

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.
- Certified Ontario Living Wage Employer
- Competitive Compensation, Incentive Programs and Benefits
- Remote/working from home hybrid option if desired
- 37.5-hour work week
- 7% matching pension
- Benefits are 100% paid for by YNCU
- Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness

Training and Development Opportunities
- Community Sponsored Events Employee and paid Volunteer opportunities
- Fun Squad
- Free banking account
- Discounted Employee Rates

What we are looking for
- Post-secondary degree or diploma or an equivalent combination of education and experience
- 8-10 years of related practical experience with at least 3-4 years in a managerial capacity
- Strong knowledge of financial services industry
- Understanding of compliance requirements
- Must have a valid Ontario driver's license and reliable available vehicle
- Must be bondable

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sault Ste. Marie, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail banking: 2 years (preferred)



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