Client Care Counsellor

3 months ago

Mississauga, Canada Indus Community Services Full time

**Job Position: Client Care Counsellor**

**Department: Health Services**

**Status: Full-Time - 35 hours per week**

**Location: Mississauga & Brampton**

**Compensation: $26.83 per hour plus group health and RRSP benefits**

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

**Vision**: To be leaders in building strong and inclusive communities.

**Mission**: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

**Position Summary**:
Under the guidance of the Manager, the incumbent is responsible for administrative supports to the delivery of services including managing new inquiries, completing assessments, enrollments, scheduling and linking program participants to appropriate community resources in a culturally sensitive manner, and ongoing monitoring of needs and discharge planning, offering language specific communication in one or more South Asian language. They shall demonstrate skills that reflect the organization’s ethics, integrity and excellence standards in promoting a client centered philosophy.

**Responsibilities and Duties: (but not limited to)**
- Complete suitability assessment including initial intake, new program participant documentation and setup of program participant records in database.
- Develop care and goal plans and other relevant documentation for new and ongoing program participants.
- Complete/update interRAI CHA assessment annually and on an as needed basis, ensuring. data reflects accurate and current program participant information.
- Update electronic health records with all personal data changes and create and maintain a paper-based file of all required documentation according to policy in the event the electronic files are not accessible.
- As the designated Caseworks expert, train, support and ensure program staff are following all required documentation standards. Conduct regular documentation audits to ensure that updates are completed by designated staff.
- Maintain accurate documentation and records within all required databases.
- Participate in regular assessments, documenting program participation and changes to physical, psychological and/or social wellbeing; Notify the relevant staff of any changes to the program participants status.
- Refer ineligible prospective program participants (do not meet program criteria) to other external programs and services.
- Facilitate program participant’s referrals and access to services within the agency and in the community including identifying program participants who could benefit from ancillary Health Services programs and services.
- Responsible for coordinating Security Reassurance services, receiving and implementing requests from Life Enrichment staff, including contact with caregivers.
- Support caregivers with transportation advice to assist with attendance planning.
- Research, develop and maintain current community resources, supports and services for program participants and caregivers.
- Support community events, projects, fairs and outreach activities as needed.
- In conjunction with the Manager:

- Manage extended absences including discussions pertaining to change in location/schedule of service, health condition, transfers, discharge and or exit of program participants with caregiver
- Maintain and manage prospective program participant waitlist to optimize utilization of program spaces
- Develop attendance plans for new and ongoing program participants ensuring appropriate programming matches and distribution of work within the program. Keep administration staff apprised of any program participant scheduling or attendance issues.
- Monitor relevant databases for new referrals, compile monthly stats and analyze results for follow-up action.
- Prepare and submit statistical and progress reports as required by the organization and by the MSAA.
- Conduct regular statistical and feedback analysis and develop summary and recommendations report.
- Lead the Caregiver Support Program by active promotion of the events with caregivers, participate in the program as needed to provide support for identified caregiver needs.
- Assist with problem solving, acting on plans for resolution as directed by the Manager.
- Assist program participants with programming and activities of daily living including personal care as needed.
- Participate in staff and team meetings and lead wrap up meetings.
- Participate in professional development opportunities as required.
- Adopt safe work practices, reporting unsafe conditions immediately.
- Perform other duties as required.

**Qualifications and

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