Seafreight Export Supervisor

3 months ago

Mississauga, Canada Hellmann Worldwide Logis Full time

For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible. For the better. Together.

Our Hellmann Promise is to collectively shape our culture through our mission, values, and leadership principles.

If this resonates with your career aspirations, come and help us shape our sustainable impact, job details below

The Seafreight Export Supervisor will supervise the product team for his/her assigned area of responsibility. He / She will be responsible for that team’s product compliance, quality outcomes to internal and external stakeholders, volume and revenue growth, yield, operating efficiency, with a specific focus on customer service and client satisfaction.

Hellmann Worldwide Logistics

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Oversees all direct shipment-level communication between Hellmann and customers, carriers, and vendors (i.e. delays, shipping instructions, status inquiries, billing discrepancies,etc.)
- Ensures all client requests are within established scope of services and that all services conducted are invoiced to the customer
- Manages and addresses all escalations in regards to file profitability - audit and identify files with loss or low margin and work with their team members to determine root cause and implement corrective action
- Monitors and ensures accuracy and timeliness of data entry to deliver quality processing.
- Actively pursues feedback from their team members and customers to identify opportunities to increase service levels, productivity, profitability, and quality
- Provides products and management with objective feedback regarding vendor performance levels, escalates issues in a timely manner to ensure best level of service
- Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility.
- Identifies market conditions that could impact customers and proactively develops solutions to avoid service issues
- Maintains service relations with carriers, vendors, customers, and other Hellmann offices
- Responsible to measure, analyze, and improve external or internal KPIs for area of responsibility
- Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
- Identifies and communicates potential customer leads to Sales
- Identifies client trends (volume drop or increase) and escalates as necessary
- Performs back-up for desk-level Seafreight Export Agents during periods of high volume or when staffing requires - during vacations, leaves of absence, etc.
- Organizes and conducts daily huddles / team meetings to share information, set priorities, and discuss recurring issues
- Responsible to ensure all assigned full time and part time employees are trained, certified, and re-certified periodically on internal and external standard operating procedures and regulatory requirements
- Validates product staff understand and comply with customer and company standard operating procedures
- Assists management by proactively providing input on talent acquisition, re-assignment, demotion, and promotion.
- Conducts regular employee performance review meetings and sets performance goals to drive employee development
- Manages staffing levels based on business development, peak volume periods, department performance metrics, and employee vacations
- Performs other duties as assigned

**SUPERVISORY RESPONSIBILITIES**

This position supervises employees and may supervise temporary employees from time to time based on projects.

**QUALIFICATION REQUIREMENTS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION AND/OR EXPERIENCE**
- Preferred to have either an Associate’s Degree (A.A.) from a two-year college or Bachelor’s Degree or equivalent combination of education and work experience will be considered in lieu of educational requirement
- High School Diploma or GED required
- Completion of any industry related course is an asset
- Two years of prior experience in a supervisory role preferred
- Minimum five years of experience in the seafreight export role preferred

**KNOWLEDGE, SKILLS & ATTRIBUTES**
- Organization
- Time management and prioritization
- Customer-focused
- Adaptable / flexible to high-pressured environment
- Proficient in world geography, shipping documentation, and Incoterms preferred
- Strong written and verbal skills communication skills in English in order to present information to customers, management, and subordinates in a

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