Truck Shop Supervisor

7 months ago

Mississauga, Canada Cummins Inc. Full time

**TRUCK SHOP SUPERVISOR**

**Description**

**Truck shop supervisor**

Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

We are looking for a talented Truck shop supervisor to join our team specializing
- Supervises employees who install, service, and repair equipment and machinery.
- Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
- Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

**Qualifications**

**Skills**

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Ensures accountability - Holding self and others accountable to meet commitments.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

**Education, Licenses, Certifications**

Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Intermediate level of relevant work ex

  • Shop Supervisor

    7 months ago

    Mississauga, Canada GIGG EXPRESS INC Full time

    GIGG Express Inc. is looking to hire a team-oriented Shop Supervisor to join our Shop Department. In this role, the Shop Supervisor oversees shop functions, assets, supervises work activities, equipment preventative maintenance and equipment repairs, ensuring compliance with company and regulatory requirements. **Shift: Evening, 5pm start, (6 days, Monday...

  • Shop Supervisor

    3 months ago

    Mississauga, Canada GIGG EXPRESS INC Full time

    GIGG Express Inc. is looking to hire a team-oriented Shop Supervisor to join our Shop Department. In this role, the Shop Supervisor oversees shop functions, assets, supervises work activities, equipment preventative maintenance and equipment repairs, ensuring compliance with company and regulatory requirements. **Shift: Evening, 4pm start, Monday -...

  • Shop Supervisor

    4 months ago

    Mississauga, Canada GIGG EXPRESS INC Full time

    GIGG Express Inc. is looking to hire a team-oriented Shop Supervisor to join our Shop Department. In this role, the Shop Supervisor oversees shop functions, assets, supervises work activities, equipment preventative maintenance and equipment repairs, ensuring compliance with company and regulatory requirements. **Shift: Evening, 4pm start, Monday -...

  • Shop Helper

    7 months ago

    Mississauga, Canada Premier Truck Group Full time

    **Winners Work Here!** Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward. **Who is Premier Truck Group?** **Premier Truck Group **is headquartered in Dallas, Texas, with over 40 locations...

  • Truck Shop Supervisor

    7 months ago

    Mississauga, Canada Cummins Full time

    **Truck shop supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through...

  • Maintenance Shop Supervisor

    6 months ago

    Mississauga, Canada Penske Truck Leasing and Logistics Full time

    **Position Summary**: As a Penske Maintenance Supervisor you will use your excellent communication, organization, and multitasking skills to engage your diesel technicians, maintain good morale among your team, and keep your customers happy. Regular duties include coordinating, scheduling and auditing of vehicle maintenance repairs to include preventative,...

  • Shop Supervisor Mississauga

    4 months ago

    Mississauga, Canada Johnston Equipment Full time

    **Job Summary**: The Shop Supervisor is responsible for the day-to-day operations of the shop department and team. Oversight of all key performance indicators, communications, and coaching/development of the team to meet/exceed the targets. This all supports the effortless customer experience for both our internal and external customers. The Shop Supervisor...

  • Shop/warehouse Assistant

    6 months ago

    Mississauga, Canada Tri-Phase Group Full time

    Tri-Phase Group is an environmental and construction company that has been providing a specialized set of services for over 25 years! We provide demolition, construction, drilling and abatement services. We are looking for warehouse/shop assistant. The job responsibilities include but are not limited to: - assisting the shop supervisor with tasks around...

  • Shop Helper

    7 months ago

    Mississauga, Canada Premier Truck Group Full time

    **Shop Helper Responsibilities**: Stocks; places orders; verifies receipt of parts and supplies for service technicians Assists service technicians and other service drive employees by bringing appropriate supplies and equipment to workspace and then putting away after use Performs basic vehicle maintenance services including but not limited rotating,...

  • Shop Service Manager

    6 months ago

    Mississauga, Canada Crown Lift Trucks ULC Full time

    Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and...

  • Office Supervisor

    3 months ago

    Mississauga, Canada GIGG EXPRESS INC Full time

    **Title: Office Supervisor (Shop Environment)** **Shift**:Flexibility required for shift changes and must be available to work full-time and on weekends **Job Summary**: 3G Truck Repair Inc. is seeking a highly motivated, experienced Office Administrator with supervisory experience. This Individual will be responsible for supervising the administrative...

  • Commercial Truck Sales

    6 months ago

    Mississauga, Canada Arrow Truck Sales Full time

    Arrow Truck Sales, Inc. is the source for used heavy-duty and medium-duty trucks. Arrow has an opening for a Retail Sales Associate. This position will be responsible for selling all makes and models of used commercial trucks and trailers. - Responsibilities_ - Call on prospective customers and accounts within assigned territory - Inside sales - making phone...

  • Truck Trailer Mechanic Position Available

    3 weeks ago

    Mississauga, Ontario, Canada GHG TRUCK & TRAILER REPAIR Full time

    At GHG Truck & Trailer Repair, we are seeking a skilled Truck & Trailer Repair Mechanic to join our team. This is a challenging opportunity for an experienced professional looking to take their career to the next level.About UsWe are a reputable truck and trailer repair shop dedicated to providing exceptional service to our customers. Our goal is to ensure...

  • General Shop Assistant

    6 months ago

    Mississauga, Canada PACCAR Full time

    **Company **Information**: PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support...

  • truck-trailer repairer

    2 months ago

    Mississauga, Canada G.H.G. TRUCK & TRAILER Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksDiscuss work with supervisorInspect mechanical units to locate faults and malfunctionsReview work orders Adjust, repair or replace parts and components of truck-trailer systemsRepair or replace mechanical units or componentsPerform scheduled maintenance...

  • Truck Operations Supervisor

    3 weeks ago

    Mississauga, Ontario, Canada TIMEWISE TILT-N-LOAD INC. Full time

    At TimeWise Tilt-N-Load Inc., we are seeking a skilled Truck Operations Supervisor to join our team. The successful candidate will oversee the day-to-day activities of our truck operations, ensuring seamless transportation and logistics services.About the RoleThe Truck Operations Supervisor will be responsible for supervising a team of 5-10 individuals,...

  • truck-trailer repairer

    2 months ago

    Mississauga, Canada G.H.G. TRUCK & TRAILER Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksDiscuss work with supervisorInspect mechanical units to locate faults and malfunctionsReview work orders Adjust, repair or replace parts and components of truck-trailer systemsRepair or replace mechanical units or componentsPerform scheduled maintenance serviceTest and adjust...

  • Truck Parts Specialist

    6 months ago

    Mississauga, Canada GoRight Fleet Solutions Inc. Full time

    Do you have a passion for organization and truck parts? We are currently hiring a **Truck Parts Specialist** to join our team in Mississauga, ON. If you are looking for an opportunity that is fun, engaging, and offer growth opportunities, this may be the position for you. **What we offer**: - Excellent industry leading pay - Daily pay advances if you need...

  • Automotive Technician

    1 month ago

    Mississauga, Ontario, Canada P & G Truck & Trailer Repair Inc Full time

    Job SummaryP & G Truck & Trailer Repair Inc is seeking a skilled Automotive Technician to join their team. As a key member of the shop, you will be responsible for inspecting and testing mechanical units, diagnosing faults, and performing repairs on commercial transport trucks and trailers.Key ResponsibilitiesInspect and test mechanical units to locate...

  • Shop Coordinator

    6 months ago

    Mississauga, Canada Melrose Paving Full time

    Melrose Paving a mid-size (and growing!) construction company, located in the heart of Mississauga, is looking for a **Shop/Fleet Coordinator **to join their team! Reporting directly to the Shop/Fleet Manager, this position demands someone who is organized, self-directed, self-motivated, has the ability to multi-task and has a solid understanding of shop and...