Mantle's Restaurant Manager
3 weeks ago
Are you a seasoned Food and Beverage professional looking for a new challenge? We are seeking a highly motivated and experienced Restaurant Manager to join our team at the Sun Peaks Grand Hotel & Conference Centre.
Key Responsibilities:
- Manage the Food and Beverage operations, ensuring that the established SPG Standards of Service are executed professionally and consistently.
- Identify opportunities to improve processes and remove barriers that weaken the guest experience.
- Oversee the guest resolution process using established SPG Standards of Service.
- Interact with guests throughout their dining experience, focusing on delivering an elevated experience.
- Drive customer loyalty by building individual connections with guests.
- Act as an ambassador of the Hotel and Sun Peaks, promoting internal and external events.
- Solicit feedback from the F&B team and guests to identify ongoing improvement opportunities.
- Own the departmental training of Bartenders, Servers, and Hosts/Hostesses on F&B operations.
- Manage the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members.
- Conduct employee performance reviews and suggest team member advancement opportunities when aptitude and engagement are present in entry-level positions.
- Ensure team members have current knowledge of menu offerings and pricing.
- Encourage and build mutual trust, respect, and cooperation among Front of House and Back of House team members.
- Assist in emergencies, making prompt decisions in the best interest of the guest and the Hotel.
Requirements:
- Five years minimum F&B experience, coupled with some progressive supervisory experience within a hotel setting.
- Serving it Right certification.
- Food Safe certification.
- Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
- Excellent food and wine knowledge.
- Proficiency with computer systems required, such as Micros POS.
- Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.
- Ability to motivate and support a team in a multi-tasked environment.
- Effective communication skills, both written and verbal, as well as excellent problem-solving abilities.
- Excellent organization, attention to detail, and time management skills with the ability to multi-task.
- Leadership skills with the ability to coach, redirect, and motivate team members in a fast-paced environment.
- Ability to lift, carry, or push up to 50lbs.
Why join us?
We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience, to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer.
The perks and benefits you'll get to enjoy:
- Winter/Summer Season Lift, Trail, and Golf passes.
- Initial entitlement to three weeks of paid vacation.
- Benefits plan and additional wellness components, including Health Spending Account and EFAP.
- Participation in our RRSP and matching DPSP programs.
- Company-supported training and professional development opportunities.
- Dining discounts within our hotel and Resort-owned outlets.
- Retail discounts in our Resort-owned outlets.
- Friends and family rates at the Sun Peaks Grand Hotel.
- Reciprocal programs with partnering ski areas and hotels.
- Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers.
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