Assistant Reservations Manager

2 weeks ago

Sun Peaks, Canada Sun Peaks Grand Hotel & Conference Centre Full time

Compensation Information:

$54,080 per annum

Physical Requirement:

Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately working in an indoor setting.

Accountabilities:

Communicating strategies to the reservations agents to fulfill the hotel’s revenue management strategies. Assisting in the management & monitoring of extranets to ensure accurate pricing parity Producing and compiling month end data as required for month end reporting. Assist in managing the day-to-day operations of the reservations department. Respond to guest inquiries and resolve concerns related to reservations promptly and professionally. ‘Owns’ group & tour reservation block management with Sales Managers, ensures accuracy of rooming list data Uphold a high level of customer service, delivering a personalized and memorable experience to guests. Monitoring compliance of reservation call quality standards. Oversee the reservation system and ensure its accurate operation, including managing room inventory and reservations. Ensures significant changes daily arrivals and 7-day out forecasted occupancies are communicated to Operations team for schedule planning Oversees, trains and monitors all reservations activities, ensuring compliance to approved SOP processes and Assists Reservations Manager with team member reviews and satisfaction results Identifies the on-going development needs of team members, including in the moment feedback, coaching, mentoring, and other supports and resources to help improve knowledge, skills and performance Ensures team members have current knowledge of hotel products, services, facilities, events, pricing, policies and overall knowledge of the local area / events Encourages and builds mutual trust, respect, and cooperation among team members, ensuring team members are treated fairly and equitably Establishes and maintains open, collaborative relationships with all SPGH team members by soliciting team member feedback, and having an "open door" policy Assists in managing the Reservations Agents, and finds coaching opportunities throughout each day ensuring continued growth and development for all reservations team members

Ideal Candidate:

1-3 years minimum Reservations or Front Office experience with a minimum of 2 years in a leadership role Experience in a hotel setting or related industry is required; Resort experience is a strong asset Must have the ability to supervise, mentor, train and motivate a team Passionate in delivering exceptional service with anticipation of guest needs Professional demeanor, focused individual with excellent attention to detail and numbers Excellent communication skills, both written and verbal Post-secondary education in hospitality or a related field preferred Proven technical skills with hotel reservation systems, third party online platforms; Opera and Synxis a strong asset. Advanced proficiency with computers systems required, such as Microsoft Office and Excel Highly responsible self-starter and collaborative team player, with the ability to remain calm under pressure in a fast-paced environment A level of financial acumen with ability to forecast and interpret trends

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

Here is a sneak peek into some of the perks and benefits our Permanent employees enjoy:

Full access Winter/Summer Season Lift, Trail and Golf passes Three weeks of paid vacation Dining discounts within our hotel & resort outlets Benefits plan and additional wellness components, including Health Spending Account and EFAP Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers Participation in the RRSP and matching DPSP programs Retail discounts in Resort owned outlets Reciprocal programs with partnering hotels Friends and family hotel rates Continued professional growth and development opportunities

Every year, we welcome guests and employees to our resort from a wide variety of backgrounds, and we are committed to building and sustaining a diverse and inclusive workforce at The Sun Peaks Grand. As an equal opportunity employer, we encourage applications from all qualified individuals.

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