Receptionist & Social Media Coordinator

6 months ago

North Saanich, Canada BMT Group Services | Island Hino Full time

**BMT Group Services | Island Hino,** is an industry leader in commercial transport vehicle parts, sales & service. We are Vancouver Island's exclusive dealer for Hino Trucks, Cummins Engines, Alexander Dennis Bus, Spartan Chassis and Denso Parts. We are committed to the success of our people and customers through integrity, diversity, excellence and teamwork. We believe it is our privilege and responsibility to provide our customers with expert solutions and the highest standards of service.

BMT Group | Island Hino is seeking a Receptionist / Socia Media Coordinator to join our team. This is a full-time, permanent position based out of our head office in Sidney BC and reports to the General Manager.

**The Position**

The Receptionist & Social Media Coordinator position provides essential customer service communications and plays a key role in customer satisfaction, brand recognition and company optics.

You will be part of a motivated and diverse team and have a high degree of interaction with both customers and employees.

**Responsibilities**
- **Reception**:_
- Creates a welcoming environment by greeting guests, directing visitors, and taking messages for employees.
- Provides excellent customer service communications, including providing customers with accurate and timely updates as directed & scheduling reminders.
- Updates customer account file information.
- Manages customer complaints or issues with integrity and passes them on to the appropriate department lead or manager.
- Organizes and files company documents as directed.
- Coordinates booking and setting up of meeting rooms.
- Keeping abreast of all internal policy changes to maintain effectiveness in this role.
- **Social Media Coordinator**:_
- Develops and implements social media strategies to increase brand awareness and engagement.
- Creates and schedules engaging content for various social media platforms.
- Monitors company social media channels for customer inquiries, comments, and reviews.
- Responds to customer inquiries and comments in a timely and professional manner.
- Analyzes social media metrics and provides reports on performance and trends.
- Collaborates with the management team to align social media efforts with overall marketing goals.
- Stays up to date with industry trends and best practices in Social Media.

**Knowledge, Skills & Abilities**
- Previous experience with Social Media management, strategies & posts is an asset.
- Thorough understanding of social media platforms, algorithms, and best practices.
- Proven organizational and time management skills with the ability to manage multiple tasks simultaneously.
- Proficient in using computer software including but not limited to Microsoft 365, Google Suite & other various Social Media platforms.
- Strong data entry skills with exceptional diligence.
- Ability to keyboard at 45 wpm.
- Ability to work in a fast-paced environment.

**Benefits of Working at BMT | Island Hino**
- Financial Wellbeing
- Compensation package which includes a competitive salary, employer matched RRSPs & individual and company driven performance bonuses.
- Health & Wellness - Your wellbeing is important to us. That's why you and your family will be well taken care of through our comprehensive extended health & dental benefits package, as well as our employee wellness and assistance programs.
- Our culture believes in powering your potential - We provide access to continued training and promote growth through hands-on experience in an environment that values curiosity, innovation and developing the talent of the future, today.
- Diversity & Inclusion - We celebrate diverse perspectives, and you will be part of a team focused on building a more diverse workforce to enhance our competitive position and enrich our culture.
- Health and Safety Fundamentals - We believe that a healthy and safe work environment is a pillar of our culture and success, that’s why we champion and promote proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- North Saanich, BC V8L 5V5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)
- Social Media Management: 1 year (preferred)

Work Location: In person

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